Description:
POSITION SUMMARY
Sells merchandise in the major appliance, jewellery, and electronics section of the warehouse. Provides prompt and courteous customer service to
members, employees, and suppliers. Answers questions, demonstrates the merchandise, and explains the features. Sets up, cleans, and maintains
displays. Stocks and maintains condition of department merchandise. Follows proper safety procedures and standards.
DAILY RESPONSIBILITIES
? Provides and ensures prompt and courteous customer service to members, employees, and suppliers. Answers member questions,
demonstrates merchandise, and explains features. Assists members in loading merchandise to cart.
? Maintains current knowledge of technology and trends of sales area merchandise. Reads literature and experiments with merchandise to
learn functions and specifications.
? Communicates with Majors Supervisor regarding quantity, status, price, delivery, and promotion of merchandise.
? Follows merchandising standards and practices. Sets up, cleans, and maintains merchandise displays. Aligns and faces merchandise to
front, collects, returns stray items, and stocks to maintain high merchandise levels. Reviews lists of items for Forklift Drivers to place in the
aisles for stocking. Participates in merchandise moves.
? Checks and approves merchandise for member returns. Makes and checks accuracy of merchandise signs and marking.
? . Clears debris from the sales floor and performs security lock-up.
? Follows proper Merchandising and general safety procedures and standards.
? Spots for Forklift Drivers to keep people out of fall-danger zone.
? Assists in other departments of the warehouse as necessary.
POSITION REQUIREMENTS
Competency Statement(s)
? Communication – Articulates information, both verbally and in writing, in a way that can be easily understood by employees, members, and
vendors. Actively listens to employees, members, and managers and takes appropriate action as necessary.
? Member Service - Exhibits a professional demeanour toward others. Unselfishly serves others and assists members, employees, and
vendors in a prompt and effective manner while following company procedures. Is proactive and reacts quickly and appropriately in
identifying problems, finding solutions, and making sound decisions that reflect Costco’s Code of Ethics.
? Self-Motivated - Well-organised and able to prioritise, multi-task, and adhere to deadlines while working independently with minimal
supervision. Maintains a commitment to honesty, integrity, and high levels of efficiency and accuracy at all times. Accepts responsibility for
his/her choices and decisions.
? Team Player - Cooperates well with a variety of personalities and individuals and participates in any manner necessary to accomplish the
goal. Willingness to perform any tasks that need to be done and willingness to assist others as needed.
? Flexibility - Adjusts positively to change in direction or assignment. Ability to do more than one task during a work shift. Proven ability to
comply with new programs, methods, practices, and procedures.
Experience
Sales, Costco or comparable experience
Licenses and Certifications
None
ABILITIES AND TALENTS RECOMMENDED FOR JOB SUCCESS
Education
High School Certificate or higher
Experience
Customer service or com parable experience
Other Skills and Abilities
Knowledge of electronics, jewellery, and appliances