Description:
About Care Metaz Global
Care Metaz Global is a registered NDIS provider, established with a vision of extending care to participants with a disability and always walking the extra mile to support them to fulfil their needs and goals. We believe in caring without borders, and hence, are known for providing support to people in need whilst understanding their individual needs and assisting them accordingly.
Locations
We are looking to hire an experienced Support Coordinator to join our growing team of professionals in our headquarters in the Western suburbs (Yennora).
About The Role
Our Support Coordinator will assist people with a disability to build the capacity to achieve their NDIS goals. The National Disability Insurance Scheme (NDIS) Members are supported by a Support Coordinator as they activate, interpret, and put their NDIS Plans into practice. As a support coordinator, your responsibilities will include organizing service agreements, coordinating service providers and supports, communicating with government organizations, obtaining service quotations, and monitoring participants' plans. For each Participant that you support, you will submit Support Coordination reports to the NDIA.
About You:
- Excellent verbal, and written communication skills, efficient computer skills.
- Excellent customer service skills and genuine care and attention to our clients and participants.
- Ability to apply empathy and have passion for the sector.
- Excellent time management and organizational skills.
- Ability to multitask and exceed KPIs.
- Be able to work in a team but also work well independently.
- Be able to work in line with the organisation's vision and values.
What’s on offer?
- Industry competitive salary
- Ongoing training & support
- Working with an amazing team
To be successful in this position, candidates must possess the following:
- Extensive experience in a coordination or management role within the aged care and/or disability sector
- Willingness to affirm CMG’s vision, mission, and values enthusiastically
- Ability to engage and inspire a passionate team through clear decision-making and the provision of a supportive and collaborative leadership style
- Demonstrate the ability to work unsupervised as well as an effective team player with a positive can-do attitude
- Relate well to a range of people with sound listening and problem-solving skills
- Be a confident professional with strong initiative and business acumen
- displaying emotional maturity and resilience
- Be solutions-focused with the the ability to identify issues and propose solutions in a timely manner
- Proven ability to effectively implement person-centered principles in service provision
Qualifications & Experience:
- Diploma in Community services
- 2-3 years experience in this field
- Significant and proven experience and a record of achievement in managing the delivery of Health and Human Services
- Experience and a record of achievement in managing the delivery of supported independent living services to people living with a disability
- Demonstrated effective people leadership including the management of workplace culture, performance matters, complaints, and concerns
- Advanced knowledge of the disability industry, relevant legislation, regulations, standards, and industry trends, in particular SIL and community service provision
- The ability to engage stakeholders in developing and maintaining strong working relationships and gaining their participation around key decisions and initiatives
- Demonstrated experience to service budget management with a knowledge of financial principles and their applications
- Effective interpersonal and communication skills including the ability to negotiate complex matters and resolve conflict
- Experience at the operational management level with full financial responsibility and operational reporting
- Excellent written and oral skills, public speaking and presentation capabilities
- Current NSW unrestricted driver's licence
We are interviewing immediately! Apply now!
Please note, only shortlisted candidates will be contacted.