Description:
About the Aged Care Quality and Safety CommissionOur vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.
Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website .
About the Team
The Program Planning and Coordination team (PPC) within the Quality Assessment and Monitoring group (QAMG), supports the delivery of the Commission's quality assessment and monitoring activities. We are seeking a Senior Support Officer PPC across a number of workstreams including business improvement, quality assessor registration, and complaints received about quality assessment and monitoring staff.
The successful candidate will be required to provide efficient generalist support within and/or across these workstreams, reporting to an EL1 Assistant Director. The position may also be responsible for leading and developing a small team of Operations Officers.
The key duties of the position include
- Day to day oversight of Quality Assessor registration and/or complaint workloads, including monitoring of group inbox/es, working collaboratively with a variety of internal and external stakeholders to progress workloads, and processing of quality assessor registration applications and complaints.
- Be a point of contact and escalation for quality assessor registration issues and/or complaints enquiries.
- Developing, analysing and distributing various reports.
- Organising, tracking and contributing to business improvement initiatives including, but not limited to, the secretariat functions of the Innovation and Continuous Committee
- Support the quality assessor registration delegate in making quality assessor registration decisions.
- Providing high level administration support within the PPC
19 Apr 2024;
from:
adzuna.com.au