Description:
Sydney CBD | $38 p/h + super | WHV can apply | 8 Week Contract | ASAP Start
Your new company
A unique opportunity to work for highly respected national organisation..
Your new role
The role will include answering inbound phone calls on a national helpline for around 3 hours per day, and entering application data into the organisation's case management system with a high level of accuracy. Duties will also include;- Use case management systems with a high level of attention to detail and accuracy to maintain accurate records.
- Respond to written, in person and phone enquiries with a strong client service focus.
- Provide high quality and consistent services to clients in accordance with established procedures, ensuring clients receive complete, timely and accurate information on their case.
- Performing early case management for a range of applications, managing and actioning client correspondence, scheduling proceedings and data entry.
- Work individually and with team members to achieve best performance and deliver results within deadlines.
- Collaborate with teams across the Client Services Delivery Branch to ensure quality client service and to deliver on Branch objectives.
What you'll need to succeed
- Experience in a similar data entry/admin role/case management role (essential)
- Experience in customer service or call centre
- Exceptional communication skills – written and verbal
- Demonstrated in previous roles high attention to detail and accuracy
What you'll get in return
- 8 Weeks Contact (highly likely to extend) WHV can apply!
- Competitive hourly rate of $38p/h + super
- Office in Sydney CBD
- WFH flexibility
- Extensive and in depth training
- Fun and supportive team!
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your cv to kristina.neves@hays.com
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2859836
19 Apr 2024;
from:
adzuna.com.au