Description:
Great opportunity is available for a Senior Support Engineer to join a Unified Communications Support Team within a leading tech company that partners with the biggest companies in Australia.
Contract: 9 Month Daily Rate
Location: Hybrid with 2 days in the Sydney Office, 3 days WFH
The Position Context
As a Senior Unified Communication Support Engineer, you'll be at the forefront of providing advanced technical support for unified communications systems.
Position Responsibilities
- Expert-level support for VoIP telephony, video conferencing, instant messaging, and collaboration tools.
- Diagnose and resolve complex technical issues, minimizing disruption to business activities.
- Proactively monitor UC infrastructure for performance, availability, and security.
- Collaborate on designing, implementing, and upgrading UC solutions.
- Develop and maintain documentation for knowledge sharing and training.
- Participate in change management processes and stay updated on emerging technologies.
Skills, Knowledge, and Experience
- Minimum 5 years experience as a Senior Support Engineer focused on Voice Technologies, ideally working in a Unified Communication environment
Cisco Collaboration Products expertise (Communications Manager, Webex, Unity Connection, IM&P, etc.).
- Cisco networking platform knowledge (routing, switching, firewalls).
- Deep understanding of voice technologies and enterprise voice configurations, policies, and routing over a
complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, ISDN, PBX, Codecs, QoS), video and mobility.
- Additional skills in coding/API, data center networks, Azure/AWS cloud services are a plus.
- Excellent communication and relationship-building abilities.
Qualifications
- Tertiary qualifications in IT or related fields preferred.
- Minimum 5 years of experience in service provider or large enterprise environments.
Please note the successful candidate will have to undergo a police check before starting the position.
If interested please apply today via the link with your updated resume in a Word document.