Description:
Perth Zoo exists to inspire and act for wildlife conservation – through our care of animals, our environmental responsibility and our service to you. We act for wildlife conservation by working beyond our borders and into the very environments we want to protect.
THIS RECRUITMENT POOL WILL REMAIN OPEN FOR A PERIOD OF 12 MONTHS AND WILL BE USED TO FILL CASUAL VACANCIES
APPLICATIONS FOR THIS POSITION CLOSE AT
MIDDAY ON WEDNESDAY, 1 MAY 2024
Job Description
Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo – including but not limited to the front entrance, memberships counter, carousel, retail and reception. In addition, these positions are expected to promote the range of the Zoos commercial products to visitors.
Customer Service Officers will have a team player focus, a positive “can-do" attitude and the skills and abilities to consistently deliver excellent service of a high standard in everything they do.
Selection Criteria
Applicants should address the following essential criteria. These should be addressed in no more than (3) three pages in total.
- A demonstrated understanding of the role of a customer service officer.
- Demonstrated passion for and experience in providing excellent customer service.
- Willingness to learn new systems and work in a range of different service areas of the Zoo – each with a focus on customer service and customer relationship management.
- Demonstrated capacity to work effectively under pressure.
- Demonstrated ability to accurately handle cash and use a computerised point of sale system and/or ticketing computer system.
- An understanding of occupational, health and safety, equity and diversity principles and practices.
Note: Successful applicants will be required to possess or obtain a current (issue date not older than 6 months) and satisfactory National Police Check prior to commencement.
For the full role description, detailed responsibilities and a full list of selection criteria, please refer to the attached Job Description Form. The documents attached to this advertisement are available in alternative formats upon request.
Eligibility: To be eligible for permanent appointment, it is essential to have Australian citizenship, New Zealand citizenship or Australian permanent residency status or a visa with entitlement to live and work in Australia for the term of the contract.
For Further Job-Related Information: Please contact Mr Nick Wood on (08) 9474 0479 , or for further information about Perth Zoo, please visit www.perthzoo.wa.gov.au.
Application Instructions:
To allow the selection panel to make an accurate assessment of your application, please submit the following:
- A covering letter.
- A written response addressing the above six (6) requested criteria (in no more than three (3) pages).
- A current resume.
To ensure that you submit the required and appropriate information in your application, please read the attached Job Application Kit carefully. All documents attached with your application must be in Microsoft Word or Adobe Acrobat (PDF) format.
Applicants are encouraged to apply online. To avoid last minute congestion of the system, please endeavour to submit your application well before the closing time.
No late or proforma applications will be accepted.
A search for additional applicants may be conducted for this position where necessary in order to provide a more diverse and/or competitive field.
Substantive Equality Statement
The Zoological Parks Authority is an Equal Opportunity Employer and encourages Indigenous Australians, young people, people with disabilities, people from culturally diverse backgrounds and women to apply for positions within our agency. The Department also promotes flexible working arrangements. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.
Applicants with a disability who require adjustments in the recruitment process can contact the Senior Recruitment Officer on (08) 9219 9879 or recruitment@dbca.wa.gov.au. Do not send applications to this email; they will not be accepted.
Appointments may be made from this process within a 12-month period to casual positions.