Service Desk L2

Description: What success looks like in this role: 2nd Level telephone contact support. Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer ...

... 3-4 years Proven experience of uplifting service desk teams; Coaching, management, motivation, ... 3+ years within ITIL aligned IT Service Desk / delivery environments Currently working in ... Role: Manage the Service Desk Team of x15 (L1 & L2). Act as escalation ...

Description: We are seeking a dynamic individual to join our team in a dual role as both the IT Services Desk Manager & IT Refresh Projects Manager.

Description: Understand the various media sources that interface with the Service Desk. Champion, implement or support change. Identify process efficiencies wit...