Description:
Job Description : As a Remote Customer Service Officer at USAA, you will be responsible for providing exceptional customer service to our members while working remotely from Perth, Western Australia.
Your primary role will involve assisting members with inquiries related to their insurance, banking, and financial needs.
Responsibilities : - Responding to member inquiries via phone, email, and chat in a professional and timely manner- Resolving member issues and escalating complex cases to the appropriate channels- Educating members on USAA products and services- Processing transactions and updating member information accurately- Collaborating with team members to ensure a seamless customer service experience- Meeting or exceeding key performance indicators related to customer satisfaction and productivityRequirements : - 2 years of experience in a customer service role- Proficiency in Microsoft Office and CRM software- Excellent communication skills and attention to detail- Dedicated and adaptable personality traits- Strong teamwork and adaptability soft skills- Ability to work independently in a remote environment- High-speed internet connection and a quiet workspace conducive to remote work- Must be legally authorized to work in AustraliaBenefits : - Paid sick leave- Free accommodation in Perth, Western Australia- Remote work flexibility- Opportunity to be part of a pioneering team in the industryWorking Environment : Join a team that embodies innovation and customer-centric solutions, constantly striving to exceed industry norms and set new standards.
As a Remote Customer Service Officer at USAA, you will have the opportunity to contribute to cutting-edge ideas and drive positive change in the financial services sector.
Equal Opportunity Statement : USAA is an equal opportunity employer and embraces diversity and inclusion in all aspects of our organization.
We welcome all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by to apply : Apply on GrabJobs and you will be notified if shortlisted for the job.