Description:
Are you a dynamic and driven individual with a passion for customer service and leadership? Join our team at BDSS and take on the role of Customer Service Team Leader, focusing on our Business Desking & Seating Systems division.
As a leader in this sector, you will drive sales, ensure exceptional customer service, and lead a dedicated team. If you're ready to make an impact and grow your career in a forward-thinking organization, we'd love to hear from you.
Key Responsibilities :
Sales / Customer Service Team Leadership :
- Lead and motivate a team of sales and customer service representatives specializing in Business Desking & Seating Systems.
- Provide coaching, guidance, and support to team members to achieve sales targets and deliver outstanding customer service in this product category.
Scheduling Estimators and Quotation Preparation :
- Coordinate and schedule estimators to conduct assessments and gather necessary information for quotation
- Prepare accurate and comprehensive quotations based on customer requirements and assessment findings.
- Present quotations to customers in a clear and persuasive manner, addressing any inquiries and concerns
Quotation Follow-Up and Order Securing :
- Proactively follow up on quotations to understand customer needs and concerns.
- Negotiate terms, pricing, and finalize orders to secure contracts and drive revenue growth.
- Maintain a systematic approach to quotation tracking and order fulfillment for
Facilitation of Project Handovers to Operations :
- Coordinate project handovers to the operations team for projects
- Provide comprehensive project briefings and documentation
- Collaborate with cross-functional teams to guarantee successful project delivery and customer satisfaction
Requirements
Qualifications and Requirements :
- Proven experience in sales and customer service
- Strong organizational and multitasking skills to effectively manage scheduling, quotations, and project handovers
- Excellent communication and negotiation skills to build rapport with customers and secure orders
- Proficient in relevant software applications (e.g., CRM systems, MS Office) for quotation preparation and tracking
- Ability to lead and inspire a team to achieve targets and uphold a high standard of customer service
Benefits
Join BDSS and be a part of a thriving company committed to excellence in customer satisfaction and business growth in the Business Desking & Seating Systems industry.