Description:
As Director, Services for Health & Care You will have overall responsibility for executing the Group’s services strategy within your division. You will deliver high value implementation services and solutions that exceed customer expectations. You will be working closely with your divisional Executive Director and Global Services Director.
You will be leading a team of project and services professionals collaborating with leaders across functions such as Sales, Support, Development, Product and Central Functions. This is a senior leadership role that requires operational and commercial acumen, problem solving skills, stakeholder management experience and an ability to operate in a fast-paced environment.
As Director, Services you will
- Plan, budgets and coordinates the performance of the division’s services, to consistently achieve customer satisfaction, quality, operational and financial targets.
- Provide robust and predictable forecasts for services revenue and recurrings.
- Lead resource management activities including attainment of utilisation targets, delivering within cost budget
- Manage order book to maximise delivery, highlighting short and long term challenges.
- Lead direct and motivates the team in order to deliver service excellence and business outcomes to a consistently high standard, ensuring on-time delivery and quality.
- Devise and implement scalable strategies and delivery models to drive results around service quality and profitability.
- Manage end to end delivery plans for continuous alignment of services to the division and customer requirements.
- Champion continuous process improvement and innovation in order to provide the highest level of services, quality and value for customers.
- Anticipate future trends and customer need, building new service models to achieve desired outcomes.
- Work effectively with Services Central leadership thereof and with other division's Services Lead to drive the development of best practice and for deployment of "mutual aid" as required.
- Actively engage in any escalations ensuring effective customer liaison and decision-making regarding courses of action.
- Work closely with Sales to ensure customer priorities are met.
- Work closely with Product Leads to design the service implementation and Go-To-Market of new products and services.
- Develop Services value proposition.
Requirements
- Extensive operational leadership experience.
- Demonstrable commercial judgement and acumen.
- Experience in managing complex teams including remote teams, providing leadership in an environment of ambiguity.
- Excellent communication skills, and the ability to effectively engage and influence stakeholders at all levels.
- Experience in leading a customer-facing business and relationship building with C-level customers.
- Extensive understanding of development lifecycle and delivery.
- Highly analytical and data driven decision making, comfortable in utilising metrics and tools to inform decision making.
- Demonstrable organisational skills within complex project delivery.
- Experience in collaborating with leaders across the division and wider organisation to deliver on business goals.
- Planning capabilities, both strategic and responsive.
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.