Assistant Director, Practice

Description:

About the role
The Australian Financial Security Authority (AFSA) is responsible for managing the application of bankruptcy and personal property securities laws through the delivery of high-quality registry, trustee, and regulatory services.

The Regulatory Services Division conducts compliance activities, provides trustee services and exercises statutory coercive powers to minimize harms and maintain community confidence.

The Regulatory Services Division:

• Conducts a compliance program to detect and address behaviours that can undermine community confidence in the personal insolvency system.
• Administers bankruptcies, personal insolvency agreements and debt agreements where a registered trustee or debt agreement administrator is unable to do so, and the administration of the matter is in the public interest.
• Preserves restrained property placed under the control of the Official Trustee and sells forfeited property pursuant to orders made under the Commonwealth Proceeds of Crime Acts and the Customs Act.
• Acts as special trustee for government agencies pursuant to court orders.
• Oversees and manages the operation of the Personal Property Securities Register (PPSR).

Purpose of the Position
This position is responsible for the management of a suite of practice documents (practice guides, standard operating procedures, work instructions, etc.) that assist operational staff to deliver Official Trustee and Official Receiver services that are effective, efficient and in accordance with the legislative frameworks.

The key duties of the position include
Key accountabilities

• Lead a team to monitor developments in legislation, case law, practice, and the broader operating environment of AFSA's statutory responsibilities and maintain practice documents to support operational practice in accordance with legislative and policy frameworks.
• Deliver practice documentation to implement agency strategic priorities, audit recommendations and recommendations of other reviews and reports.
• Identify and contribute to the development and implementation of best practice through continuous process improvement and change management functions aligned to broader government and organisational initiatives.
• Manage an online repository of practice documents in support of divisional service delivery.
• Consult and communicate with internal stakeholders and subject matter experts about practice changes and priorities. Use a participatory co-design approach to develop new practice management material and communication tools.
• Build and maintain collaborative relationships with internal and external stakeholder groups.
• Engage with operational and strategic projects, providing subject matter expertise and divisional representation where required.
• Lead, guide and support workers to understand and adhere to all WHS obligations and take responsibility for own health and safety and that of others.

All duties will be performed in accordance with:

• the APS Values, Code of Conduct and Employment Principles.
• WHS obligations, taking responsibility for own health and safety and that of others.
• AFSA's risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.

Skills and Capabilities
Shapes strategic direction

• Has a macro view and looks beyond the boundaries or own responsibilities to the team, AFSA, the APS and industry and the broader community.
• Understands environmental trends and integrates knowledge into business strategies focused on service, value, quality, people and efficiency.

Promotes performance excellence

• Holds self and others responsible for achieving results and agreed outcomes.
• Positively contributes to a culture of high performance, through effective performance management practices.
• Strives for continuous improvement by identifying better ways of working or opportunities to contribute to the work of others.
• Is open, persistent and has a genuine debate around critical issues.

Drives innovation and continuous improvement

• Constructively challenges and questions status quo with a view to continually improving the way we work.
• Explores and works with new ideas that will benefit our stakeholders.

Sustains a user-focused approach to deliver better services

• Gains an authentic understanding of a person's experience and needs through collaboration and curiosity.
• Uses and shares this understanding to inform collaborative service offering.
• Embraces ambiguity and is curious, works with users to identify a solution which provides value.
• Adopts a growth mindset and is open to working to changing agency priorities and needs.

Collaborates internally and externally

• Embraces a diversity of people and opinions and facilitates an environment for the open exchange of ideas.
• Actively seeks different perspectives, experiences and techniques from a broad spectrum of sources, when analysing complex problems.
• Actively engages externally to build strong relationships as a trusted partner to design & deliver appropriate and effective policy, regulation and/or programs.

Qualifications
Highly desirable

• Strong experience in business process management, documentation and design
• Relevant qualifications

Why AFSA?
You will enjoy excellent conditions including:

• generous superannuation (15.4%).
• hybrid working environment.
• a modern work environment.

We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential.

We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disabilities.

At AFSA we encourage every employee to balance their family commitments and personal interests with flexible working options.