Description:
CUSTOMER SERVICE SPECIALIST DARWIN
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
TIO is a division of Allianz and part of the global Allianz Group. At TIO we value customer focus, reliability and teamwork and we are seeking people with the same values.
We recognise our employees as our most valuable asset and are committed to helping people to build a long-term career within a strong inclusive team culture.
Our Contact Centre team works together to provide excellence in sales and service to our Direct Customers. Located in Darwin's CBD our Contact Centre provides excellent training and development programs to ensure your success in building a long-term career with us.
As a Customer Service Specialist at TIO, you will join an established team and utilise your strong customer service skills when speaking with new and existing customers about our products.
Let’s care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Delivering excellence in customer service to ensure positive customer outcomes are achieved
- Assisting in customer inquiries, providing policies and following internal processes to achieve customer service and quality targets
- Managing inbound calls within set SLAs following company standards with the ultimate goal to achieve positive customer outcomes
- Understanding customer insights and feedback and always acting to put our customers best interest in everything you do
- Ensuring compliance with all regulatory, legislative and internal compliance obligations.
About you
- Experience working in a fast-paced customer service role with proven experience delivering excellent customer outcomes
- Contact Centre experience will be highly desirable but not essential
- Resilience in dealing with complex situations and clients under distress
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work / life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
Join us. Let’s care for tomorrow.
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite