Description:
The IT Operations Lead, who reports to the Director of Information & Learning Technologies, oversees evaluating, setting up, and maintaining the server and application infrastructure that supports the ICT needs and helps the school achieve its learning and teaching goals.
The IT Operations Lead is responsible for the proficient management of the Service Desk operations. The IT Operations Lead will provide reliable and helpful customer service, which is forward-thinking, collaborative, and trustworthy by understanding user requirements and building good relationships with staff, students and parents. This position will work with clients on the evaluation, creation and use of new technology that supports the school’s learning and teaching goals.
Collaborating closely with the Director of Information & Learning Technologies, the Lead is tasked with ensuring that the school's computing infrastructure is implemented with an emphasis on high availability, robust security, and user accessibility. The role demands excellent communication skills to effectively support both staff and students in utilising ICT resources, fostering skill development, and providing expert technical resolution within the school community.