Description:
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
A t Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. If you think this could be the role for you but you aren’t sure if you meet all of the criteria we’d encourage you to apply so that we can explore this or other opportunities with you.
ABOUT YOUR ROLE
The National Sales Centre is our Gold Class Customer Hub delighting our customers with seamless experiences and committed to Unlocking Growth, Driving Exceptional Customer Service and Creating an Elite Employee Culture. As National Sales Manager, you will be responsible for leading, developing and inspiring a team of 4 - 5 Sales Team Managers and 50+ sales specialists across the Inbound Sales, Outbound Sales, e-Business and National Customer Support functions to execute our sales channel strategies within our National Sales Centre. You will also hold a critical role on the NSC Leadership Team in shaping the future of our call centre operations.
WHAT YOU WILL BE DOING
In this role, you will:
- Develop and implement KPIs & key initiatives aligned to our business objectives for the Inbound Sales, Outbound Sales, e-Business and National Customer Support teams.
- Lead, motivate and inspire a team of sales managers and specialists to achieve individual and team targets.
- Communicate and drive positive change management across the team.
- Monitor and analyse key sales performance metrics to identify areas for improvement and implement effective strategies to increase sales and customer satisfaction.
- Monitor and review our workforce to ensure we are within budget and optimising our sales resources to deliver a high return on investment.
- Oversee the development and implementation of training programs to enhance the sales and customer service skills of team members.
- Establish and maintain strong relationships with key sales stakeholders to ensure we are driving growth for their channels.
- Collaborate with cross-functional teams including marketing, product development, and operations, to ensure alignment of sales strategies with overall business goals.
- Stay informed about industry trends, market conditions, and competitor activities to identify opportunities for innovation and growth.
- Prepare and present to senior stakeholders to provide updates on sales performance, market trends and strategic initiatives.
- Drive a high performance culture of excellence, professionalism and continuous improvement.
LET’S TALK ABOUT YOU!
- Proven track record of success in leading sales teams, preferably within a call centre environment.
- Strong understanding of contact centre operations and technology.
- Ability to effectively manage and motivate a diverse team in a fast-paced and dynamic environment.
- Excellent communication and highly developed interpersonal and negotiation skills.
- Demonstrated ability to develop and execute strategic plans to achieve sales targets and drive business growth.
- Strong commercial acumen with demonstrated ability to drive ROI.
- Demonstrated ability to work collaboratively as well as influence senior stakeholders.
- Passionate about developing people and building a high performance culture that’s “worth bottling”.
What’s in it for you?
- A generous performance related incentive scheme
- Employee Share Purchase program
- Attractive leave package including paid parental leave and purchase leave options.
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more!).
- Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
Why choose us for your next role?
At CCEP we are committed to creating a great place to work, where people can grow, be happy and be well in a safe, open, diverse and inclusive workplace. We’re investing to make sure our people have the tools and capabilities needed to succeed. And we hope you want to be part of that.