Description:
- Outbound Sales Opportunity
- Support customers across gas, electricity and broadband
- Adelaide based
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the role
You’ll be part of our Energy Sales Specialist team, where you’ll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility needs for residential and SME customers are met.
Duties
- Guide new and existing customers through the retention, acquisition and move journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
- Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
- Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
- Understand the product options available and how these can be used to resolve customer needs and/or issues
Skills & experience
- Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.
- Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
- Be a lateral thinker, thinking for themselves, their team, and the business
- Demonstrated sales and negotiation skills.
So, why join us?
- Extensive training, ensuring you’ll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work!
For more information, please contact Katrina Spence - ., quote Requisition ID 86241 or apply now.
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.
To learn more about who we are, and what we do, visit our website: www.originenergy.com.au/about/careers/
You will be required to meet Origin's employment criteria which may include a criminal history check.
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.