Description:
-
- Join a leading patient-focused medical imaging practice
- Provide quality service to patients and specialist referrers
- Permanent full-time positions available
- Work with highly skilled teams in a busy contact centre environment
- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear
About Us
Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.
About the Role
This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.
This role is based in our Southern Contact Centre at Seaford. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm. You will also be expected to contribute to a weekend roster approximately once per month and compensated accordingly.
Upon your commencement, you will attend a paid five-week training program at our Central Contact Centre in Adelaide's CBD, where you will learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.
Your key responsibilities:
- Delivering high-quality inbound call services for Jones Radiology clinics
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner
- Providing care and an outstanding patient and referrer experience
- Developing and maintaining strong working relationships with patients, referrers, staff and managers
To be successful in this role you will have:
- Strong customer service skills, including active listening and objecting questioning.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
Working for Jones Radiology offers you:
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
Next Steps
If you are seeking your next career challenge and are passionate about delivering excellent medical imaging services to patients, referrers, and the community, we encourage you to apply to Jones Radiology today.
Simply complete the application process by clicking the Apply button, answer the Shortlist Questions and we will be in touch with you shortly.
Respectfully, no recruitment agencies.