Description:
Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?
As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.
Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
About Stryker
Stryker is one of the world’s leading medical technology companies and together with our customers, is driven to make healthcare better.
The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
The Role
As a Field Service Engineer, you will work directly with Stryker medical equipment and technologies as you provide technical support, service, complete repairs and manage the requirements of Stryker medical customers.
This technical hands on role will see you partner with our customers as you provide a seamless technical service experience that will have an immense impact on hospital and patient outcomes.
This role is a 12-month contract at 0.6 FTE (working 3 days per week).
Perfect for final year students and recent grads who want to build a career at Stryker!
Who We Want
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues
Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams
What You Will Do
Provide technical support to Stryker customers onsite, completing reactive repairs and preventative maintenance to Stryker installed equipment
Support the business to ensure the highest standard and quality of service is provided to our customers across Australia and New Zealand
Deliver an exceptional customer experience and increase brand awareness through the development of strong, communicative relationships with customers and internal stakeholders, working collaboratively to solve problems
Work closely and support our Senior Field Service Engineer to ensure KPIs, goals and objectives are met
What You Will Need
Excellent analytical, interpersonal and communication skills with a passion for customer service
Demonstrated ability to operate small hand tools ( pliers, screwdrivers, wrenches, hammer, etc.), soldering, power tools and test / inspect equipment
Proven mechanical / electrical and problem solving skills
Have the ability to problem solve, troubleshoot and repair complex installations
A positive and enthusiastic team attitude
Own vehicle & driverslicense
Electrical license and tagging & testing experience (desirable)
Culture & Benefits :
Ongoing training and opportunities for career progression
Paid Parental leave schemes
Volunteer Day
Engagement Day
Being part of one of the world’s largest and most recognizable brands.
Excellent team culture we have fun whilst we work!
A Leader who will support & guide you throughout your career
Access to employee benefits including health care, financial wellbeing & insurance
Access to our career and self-development program from day one
Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!
To join us, click apply now!
Stryker is in the medical industry and the safety of our employees and communities is very important. To that end, it is a requirement that our employees be vaccinated, and it’s an inherent requirement for the successful candidate for this role to be vaccinated.
About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better.
The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at