Description:
Join Evervet's Passionate Team as a Receptionist
About Us
Established in 1975, Evervet is not just a family veterinary group; it's a cornerstone of excellence in pet care. Our commitment to Fear Free veterinary medicine and Gold Standard patient care has earned us the prestigious 'Hospital of Excellence' accreditation from ASAV. With three unique locations across Melbourne, including our vibrant Prahran Hospital, we pride ourselves on delivering personalised care and building lasting relationships within our community. The Evervet group of veterinary practices is affiliated with Ripponlea Veterinary Hospital. Each has its unique look, feel, and services available, from laparoscopic (keyhole) surgery to orthopaedics, CT scanning, and behaviour.
Why Evervet?
Pets are more than just animals; they're cherished members of our communities. At Evervet, we celebrate this bond by offering heartfelt care tailored to each pet's unique needs. Join our team of locals who prioritise patient well-being and collaborative support. We believe in fostering a nurturing environment where your professional growth and mental health are paramount.
Role
The Veterinary Receptionist is the first point of contact for Evervet’s clients, whether by phone or in person. Deliver the client care strategy, focusing on providing exceptional customer service for clients whilst improving operational efficiencies and identifying opportunities for improvement. Ensure the client and patient care are carried out in line with Evervet’s direction, always upholding the brand’s values and behaviours.
As a Receptionist at our Prahran Hospital, you'll play a pivotal role in delivering exceptional veterinary nursing care. The role is full-time, and we are happy to work with the successful applicant to help them achieve a great work-life balance.
Key responsibilities include:
- Execute, monitor, and lead all aspects of the reception.
- Ensure communication is effective and mirrors the essence of the Evervet brand.
- Customer service troubleshooting, including support for consulting and surgical bookings, prioritising seeing urgent cases and/or deferring appointments when circumstances dictate.
- Assist in developing and implementing checklists for the various reception roles.
- Ensure the patient remains the focus at the core of all decision-making.
- Create an environment that maximises the fear-free experience of all patients.
- Provide support to veterinarians and nurses whilst always upholding the company values.
- Maintaining information in Ezyvet
- Assisting clients with pet insurance claims
- Assisting Veterinary Nurses and Veterinarians as required
- Greeting and managing clients and patients.
- Client and patient data management.
- Helping clients with OTC products such as flea, tick and worming treatments.
- Managing multiple incoming phone lines and directing calls
- Scheduling appointments and communicating booking requirements to clients
- Communicating patient arrivals and emergencies to clinical staff
- Finalising invoices, processing client payments and balancing the till.
- Maintaining a clean and presentable front of house
- Completing a variety of administration tasks
About You
This is a rare opportunity for a Veterinary Receptionist who shares our passion and vision of gold-standard patient care and providing an exceptional client experience.
We are seeking someone who is passionate about patient care, with the ability to provide a high level of veterinary nursing service and share this skill and knowledge with others.
Traits we're looking for include:
- Thrives in providing exceptional customer/patient service.
- Self-motivated, enthusiastic, positive, and dynamic.
- Smart and professional appearance.
- Open to continuous learning by improving performance, increasing own efficiency, initiating courses of action, and willingly take on new responsibilities.
- Can flex style, knowledge, solutions, and experience to the audience.
- Excellent interpersonal skills with the ability and confidence to liaise at a management level.
- Ability to work effectively independently and as a part of a team.
- Strong planning and organisational skills, both proactive and reactive.
- Able to manage numerous competing priorities and maintain a flexible approach.
- Punctual and reliable
- Ability to demonstrate a proactive common-sense approach to solving problems.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced, constantly changing business environment, responding efficiently to high-pressure situations.
- Competent in Microsoft Office applications (Word, Excel, Outlook).
Skills Required
- Excellent attention to detail.
- An understanding and empathy for the important role animals play in people’s lives
- Ability to work both autonomously and as a collective.
- High levels of positive energy, motivation, and a passion for the brand.
- Ability to build relationships with internal and external parties.
- Exceptional written and verbal communication.
- Ability to be ‘hands-on’ as well as delegate where required.
- Effective time management and organisational skills with the ability to prioritise workload.
- Ability to work under pressure, mitigate risks and be solution-focused.
- Make informed decisions and respond with confidence to challenges from others.
- Develop and implement effective operational processes and procedures.
- Ability to analyse and understand commercial information to implement key business initiatives.
- Maintain information: Ezyvet and other online systems.
- Data entry and file management.
Qualifications/Experience
- Experience as a receptionist.
- Veterinary industry experience would be highly regarded.
- Experience with ezyVet is highly regarded but not essential.
What’s on Offer
You will be supported by a highly skilled, devoted team, who are all working towards the same goal of providing the highest standard of care to our patients.
We are committed to your professional growth and development, providing opportunities for you to progress in areas that inspire your passion to change the lives of pets. We offer professional continued education and support through our training and development team. We are committed to providing you with development based on your interests and long-term goals.
- Work-life balance with flexible roster structures
- Lunch provided
- A coffee machine with all types of milk provided (necessary!)
- Pet well-being discounts (including discounted treatment and products)
- Refer a Friend program & rewards
- Access to our Employee Assistance Program (psychology, nutrition, sleep).
- Continuing education allowance and support in ongoing professional development
- Induction program with our fantastic training and development team to ensure you are set up for success.
- A leadership team that welcomes ideas & makes decisions quickly.
- Mentoring opportunities – be mentored or be a mentor
- A dynamic, social, and fun team that welcomes you with an opportunity to build a long-term career in a progressive family-owned practice.
Apply Now!
If you're ready to make a difference in the lives of pets and their owners, send your resume and cover letter to careers@evervet.vet. Visit www.evervet.com.au for more information.
Your pet, your family, always.