Description:
What are you looking for in your next role?
- Job security: This is an ongoing, full-time role in a successful, growing organisation.
- No weekends: Work only Monday – Friday. The weekends are yours!
- Paid Parental Leave: 10 weeks of parental leave at FULL pay!
- Paid IVF Leave: Up to 5 days of paid IVF leave.
- Discounts on MIVFG fertility and ultrasound services
- A Learning & Development Framework that supports your professional development: Comprehensive training will be provided, and potential to develop and transition into other roles within Monash IVF Group.
- Access to a contemporary Employee Assistance Program: For your physical, mental, social and financial wellbeing.
- Competitive salary: Paying above Award rates.
- Prime public transport location: Be in the heart of Cremorne, right on the 78 tram line and a stone’s throw from East Richmond Station.
An overview of the role:
The Patient Services Coordinator is the first person that patients meet when they engage with the Monash IVF Cremorne (Richmond) Clinic. The experience for patients should be akin to what they would expect in a 5-star hotel.
In this role, you will be responsible for welcoming patients to the clinic and delivering exceptional service to all patients in an empathetic and professional manner, answering incoming calls and emails, managing patient bookings and monitoring clinic appointments, and providing general administrative support to the team.
For a comprehensive position description, please request an Information Pack (details below).
This role is to be performed Monday to Friday, for 7.6 hours per day, between the hours of 7am – 5pm. For example, shifts may be rostered at 7am – 3pm, 9am – 5pm, etc. You will be notified of your shift times well in advance.
Your background will most likely have:
- Previous reception experience essential
- Empathetic and professional manner
- Proven ability to solve problems and remain calm under pressure
- Understanding of medical environment desirable
- Maturity and life experience
- Stable career history in reception / administration roles
- Experience as a concierge in hospitality is advantageous
This role will NOT suit:
- A student studying Embryology or a related science/medical field, who sees this as a ‘foot in the door’ at Monash IVF.
- An aspiring Counsellor who sees this role as a counselling function. This is a receptionist / concierge role, to call on Counsellors within the organisation, should the patient require that level of assistance.
- Someone seeking a hybrid or WFH role. This is a full-time onsite role.
So, who is our client?
https://monashivf.com/
Monash IVF Group are leading the future of reproductive care.
Monash IVF Group is renowned for advancing the delivery of reproductive health services for contemporary lifestyles.
As leaders in their field, Monash IVF offer a dynamic workplace to those seeking to make a difference. You will be joining a team of multidisciplinary specialists who collaborate to improve the experience and outcomes for patients with care and compassion.
How to find out the details and how to apply:
As we cannot include all the details here, please reach out to us by email and ask for an Information Pack that will explain a lot more about this opportunity.
For an Information Pack with further detail, please email Brittany Marlow Keeghan via brittany@marlowrecruitment.com.au with the subject: Patient Services Coordinator – Monash IVF.
A search is being conducted concurrently.
All applications will be assessed upon receipt, so please do not delay in submitting your application.