Description:
Job description
Veterinary Clinic Receptionist
Do you love animals and have a passion for taking care of them and ensuring their well-being? Do you have skills and experience in customer service? Are you comfortable using computer software? If you answered yes to all the questions listed above, we have a job opening that aligns perfectly with what you’re looking for!
The Role and Responsibilities:
Southern Cross Veterinary Clinic is looking for a receptionist to join our team. The responsibilities for the role include:
· Following a daily checklist of admin tasks
· Replying to emails, podium messages and communications
· Answering calls and triaging incoming clients
· Meeting and engaging with clients, we are customer service super stars!
· Greeting and receiving their animals
· Scheduling appointments, surgeries and boardings
· Taking payments for invoices and communicating invoice breakdown
· Rearranging diary to accommodate emergencies and daily work flow
· Cleaning, tidying and maintaining reception environment
About Us:
We are a family-owned practice renowned for the exceptional level of care we provide to all our clients. The clinic has built its reputation over the years by providing Gold Standard medicine and treatment to all the animals that come into our care.
Accredited as an AVHS Hospital of Excellence, Southern Cross Veterinary Clinic is one of Australia’s most innovative and progressive veterinary clinics. Committed to pioneering minimally invasive surgery, we aim to help lead the advancement of veterinary medicine in this field.
The team at Southern Cross Veterinary Clinic is highly diverse, yet supportive and welcoming. Several of our team members have been with us for years, some from day one! With ample opportunities to progress through the ladder of personal and professional growth, the management pays for relevant seminars and training.
About Our Ideal Candidate
· Must be Flexible with hours/days. Can work both day time, evening and weekend shifts as there will be a range of shifts to cover.
The candidate that we believe is most ideal for this role is somebody who is:
· Currently studying in vet or animal care or has an interest in animals
· Proactive, a multi-tasker, prioritise and a team player
· Available at short notice
· Willing to work weekends
· Works well under pressure
· A fast learner, adaptable and problem solver
· Bright, bubbly & well presented
· Must have Customer Service Skills
· Computer literate
We would prefer candidates who have experience in working in a customer focused role or as a receptionist who is a people person.
What our team members say:
“Everyone in the team has been extremely patient and has taught me heaps. I always look forward to coming to work.” – Victoria, Receptionist.
The job is fast paced, and no day is the same. You’ll never be bored at work, and you’ll make some great furry and human friends that you get to work with! We are professional supportive team who all strive for the overall welfare of animal lovers.
– Toni Turvey,
Our Locations
With clinics in three of the liveliest locations across Sydney and in Queensland, our local clinics are in St Peters, Surry Hills and Bellevue Hill, you will always find yourself in the heart of the city. Our locations also have regular access to public transport and ample parking making travel convenient for our employees… they are also vibrant areas to go out after work.
We are looking for a candidate to work within our brand-new refurbished Surry Hills Clinic in the heart of Cleveland Street and at our St Peters inner west hub clinic but flexibility between all clinics is essential for this role.
Our Offer
- Above Award Pay to be negotiated with suitable applicants
- Opportunity for training and development
- An all-expense paid weekly team lunch
- An open dog policy meaning we welcome you to bring your dog to work every day!
- Training and support to get you settled in
- Non corporate environment
Job Types: Full-time, Part-time
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Free drinks
- Free food
Schedule:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekend availability
Job Types: Full-time, Part-time, Permanent
Schedule:
- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Overtime
- Public holidays
- Rotating roster
- Weekend availability
Application Question(s):
- Able to work a variety of early morning, daytime, evening and weekend shifts?
Work Authorisation:
- Australia (Required)
Work Location: In person