Description:
- Pay rate: $35.60 + super
- Start date: 6 Month Contract with a view to Perm
- Location: Perth CBD
This is a great opportunity to work with this large National reputable organisation located in Perth CBD with hybrid flexibility. This role provides excellent training and a friendly and supportive working environment.
We are looking for standout Customer Service Officer Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards.
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
The role:
- Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
- Undertake administrative to support the provision of high-quality service delivery
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their in house systems
Skills/Experience
The successful candidate will often be the first point of contact for the organisation. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- Have a positive, can do attitude
- Excellent written and verbal communication skills
- Previous experience within a large organisation would be preferred but not essential
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Being very resilient and adaptable, show initiative
- Proficient in Microsoft office suite
How to apply
Does this role sound like the perfect role for you? Apply today!