Description:
2-year fixed term, full time appointment (two positions available)
Professional level 5 salary - $72,061 to $83,249 pa
Plus 17% superannuation and 6 weeks annual leave
Casuarina Campus
Help support student success at Charles Darwin University (CDU)
About the Position
As a Student Success Adviser, you will join a new team supporting student success at CDU. Under the guidance of a Senior Adviser, you will support a range of initiatives designed to support our commencing students as they learn to navigate university systems, understand expectations, and overcome the challenges associated with commencing, or recommencing tertiary studies. You will provide tailored and proactive support to students via phone, and through in person, and virtual consultations. You will also deliver presentations and workshops to groups of students. You will approach this role with enthusiasm and empathy and be open to trialling new ways of working – always placing student success at the centre of your activities.
About You
To be successful, you will require:
- Completion of a degree or Advanced Diploma Qualification with at least one year’s subsequent relevant work experience.
- A proven track record in delivering a high level of customer service and ability to manage multiple projects with competing demands.
- Demonstrated capacity to understand university structures, academic requirements and higher education policy and procedures.
- A genuine desire to help students complete their academic journey.
- Proven administrative, organisational and time management skills with the ability to apply judgment to adapt to a constantly changing work environment.
- High level capability in the use of computers systems including Student Management Systems, word processing, spreadsheets, email, Customer Relationship Management systems, Records Management systems and the use of social media.
- Demonstrated ability to positively resolve problems and ability to provide interpretation and advice about relevant policies, procedures, and systems.
- Demonstrated ability to use initiative, assume responsibility for tasks and projects and to resolve problems.
- Demonstrated high level professional verbal and written communication and interpersonal skills, including the ability to communicate in a culturally sensitive manner with students, and other internal and external stakeholders to whom English may not be the first language.
- Demonstrated high level administrative skills using initiative and drive with the ability to follow established procedures and deliver quality customer service.
- Proven experience engaging in effective and proactive teamwork recognizing the abilities of others and utilizing co-operative approaches.
- An aptitude for problem solving, including the ability to take ownership of complex problems and see them through to completion.
To view the responsibilities of the role, please click on the: Position Profile.
Remuneration
Appointment to this role will be at Professional level 5. The base salary will be in the range of $72,061 to $83,249 per annum. The total remuneration package will be in the range of $84,311 to $97,401 per annum, including 17% superannuation.
What’s in it for you?
- An employer who values your contribution to building a bigger, better and stronger University
- Work with a University committed to changing people’s lives for the better through training, education and research
- Opportunities for professional development, paid study and career progression
- An enviable lifestyle in the spectacular Northern Territory
- 17% superannuation
- Up to six weeks of paid annual leave
- Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments (eligibility criteria apply)
- Recognition of prior service with another Australian university / NT Government for Long Service Leave (recognition applied to qualifying period only)
- Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
- Free on-campus parking in designated areas
- Employee Assistance Program
- Salary Packaging opportunities
How to Apply
All applications must be received online via the ‘apply’ button and should include your resume and a cover letter outlining your interest in the role and relevant skills and experience.
For a confidential discussion, please contact Rachel Chamberlain via email rachel.chamberlain@cdu.edu.au or phone 08 8946 7232
Adjustments can be made throughout the application and selection process, as well as during employment to support applicants and employees with disability. CDU’s Workplace Adjustment Policy and Procedure can be found at https://policies.cdu.edu.au/view-current.php?id=191&version=1. If you would like to discuss adjustments, please contact the People Services Team on 08 8946 7154 or email peopleservices@cdu.edu.au.
Diversity and Inclusion
At CDU we actively celebrate our diversity. We innovate, embrace new ideas, and act with courage and kindness. We’re about what we can give to the world rather than what we take, and we believe in the transformative power of education. We work hard to make sure every member of our University community feels they truly belong. Understanding that it is through our focus on our people and leveraging our differences that will make CDU the most connected University in Australia, we are striving to ensure that our culture and our community are inclusive of all our staff, students, and visitors. We are committed to maintaining a culture where everyone feels respected, safe, encouraged to speak up and supported in achieving their professional goals. Applications from First Nations people, women at all levels, culturally and racially marginalised people, people with disability, neurotypical and neurodiverse people, LGBTQIA+ people, people with family and caring responsibilities and people at all stages of their careers are welcomed.
You make CDU. And we want you to be exactly who you are.
Applications Close: Wednesday 1st May 2024