Manager Passenger Transport Systems And Improvement

Description:

Department of State Growth
Transport and Infrastructure Services
Road User Services Applications must be submitted by Tuesday 16 April, 2024 11:55 PM

Position details

Tuesday 16 April, 2024 11:55 PM AEST

Award/Classification:

Tasmanian State Service Award - General Stream Band 7

Salary:

$125,536.00 to $132,125.00 per annum

Employment type:

Permanent, flexible, Permanent, full-time

Region:

South

Location:

Hobart

Job description:

As a member of the Passenger Transport leadership and management team, you will provide leadership and authoritative specialist advice regarding the development and management of business initiatives, applications and systems, along with the development and implementation of improvements to support the administration of passenger transport services and programs in an evolving environment. The Passenger Transport Systems and Improvement team is responsible for the day-to-day management of Branch systems. This includes supporting users, managing permissions and licensing, contract administration for system vendors, administration and configuration of systems, documenting business processes and maintaining systems knowledge. Improvement capabilities of this team include identifying and managing opportunities for system, policy and process improvements, and undertaking business systems analysis for the selection, modification and planned implementation or upgrades to branch systems.

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Duties

• Lead and manage the Passenger Transport Systems and Improvement Unit, to foster continued improvement in processes and compliance activities.
• Provide strategic advice on the management of systems and processes required to administer the Passenger Transport Branch’s responsibilities under the Passenger Transport Services Act 2011 and other transport legislation, regulations and procedures. This will include advice on managing out legacy systems in an evolving environment, and where appropriate, transition to software as a service solutions.
• Manage the maintenance, replacement/migration and delivery of complex, integrated, and purpose-specific business systems employed by the Passenger Transport Branch for a range of functions including contract management and contractor performance management, concessions, public transport and intelligent transport systems.
• Manage the Branch’s relationships with both key internal and external systems service providers including providers of supporting services in line with contracts or service level agreements and ensure that appropriately defined measurement criteria are established against which to track performance.
• Provide high level advice and analysis in relation to the administration procedures, business rules and work processes, which includes managing the development and maintenance of the Branch’s documentation of business requirements, processes, and forms.
• Provide recommendations and specialist advice in the development of business cases and option papers for new systems or the enhancement of existing systems that will improve the efficiency of the Branch.
• Resolve complicated project issues and develop appropriate strategies for their resolution.
• Work closely and proactively with Branch teams to identify pain points and inefficiencies in business operations. Prioritise improvement opportunities based upon agreed frameworks, and develop and propose solutions to address identified process and system improvement opportunities.

Desirable Requirements

• Tertiary qualifications or equivalent experience in an appropriate discipline.