Description:
Join Our Client - NSW Government Organization!
Position: Shared Service Support Officer
Location: Dubbo
tart Date: ASAP
Duration: 3 Months (Potential for Extension)
Pay Rate: $29.96 - $42.26 Hourly + Superannuation (PAYG)
Hours: 7 max hrs/day, 35 hrs/week
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, ready to respond to multi-channel customer enquiries and transactions? Our Client, a leading NSW Government organization, is seeking a dedicated Shared Service Support Officer to join their dynamic team in Dubbo.
Key Responsibilities:
- Uphold the values of the NSW Public Sector and the organization, aiming for outstanding outcomes.
- Resolve first-contact enquiries from various customers with efficiency and accuracy.
- Offer courteous and empathic communication, showcasing commitment to high-quality service.
- Process a variety of transactions, ensuring alignment with shared service guidelines.
- Escalate complex enquiries when necessary, ensuring timely resolutions.
- Utilize computerized systems, technology, and telephony solutions effectively.
- Collaborate within a team environment, fostering knowledge sharing and continuous improvement.
- Adhere to individual KPIs and participate in quality assessments and discussions.
Key Challenges:
- Manage high volumes of varied transactions while upholding exceptional customer service.
- Consistently deliver quality service across different channels amidst fluctuating demands.
- Work both independently and collaboratively to meet individual and team performance objectives.
Job Requirements:
- Strong analytical skills with a focus on transactional accuracy.
- Technologically savvy, able to adapt to various software and systems.
- Prior customer service and general accounts admin experience.
- Background in call center operations is advantageous.
- Excellent team player with robust communication skills (written and verbal).
Background Checks:
- 2 x Successful Reference checks (mandatory)
- Right to work in Australia (mandatory)
- Acceptance of Code of Conduct (mandatory)
- Submission of proof of ID
Don't miss this opportunity to contribute to a supportive team environment while making a difference in the community. If you are ready to take on this exciting challenge, click the "Apply Now" button below and embark on a rewarding career journey with Our Client!