Description:
Our Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’
Your opportunity
We're currently welcoming external candidates to apply for the Internal Communications Specialist – Customer, Community & Destination (CCD) opportunity.
As part of our dynamic CCD Team, you'll report directly to the Head of CCD Capability. In this role, you'll be instrumental in programming and delivering internal communications to both engage our team members and provide the information and knowledge they need to thrive in their roles.
Day to day, your main responsibilities will include (but not be limited to):
- Optimising our team communications channels (SharePoint intraportal site and weekly e-newsletter).
- Partnering with a broad range of stakeholders in the development of content, then strategically planning flighting to manage priorities vs volume peaks.
- Creating and executing the CCD Team Communications and Engagement Plan.
- Developing internal content, such as monthly talent profiles and customer experience stories.
- Supporting the embedding of key capability initiatives.
- Assessing content performance, then providing recommendations for improvement and action.
Attributes we are looking for:
We are looking for someone who has a passion for writing and loves to plan. They can simplify the complex, deliver clear messages and collaborate effectively across teams. With a curious mindset, they engage and lead by understanding and responding to their audiences needs.
- Do you possess exceptional copywriting and content creation skills across a broad spectrum of topics?
- Do you have a knack for content programming and effectively managing diverse stakeholder priorities?
- Are you skilled at growing engagement through digital communication channels and adept at understanding and responding to audience needs?
- Can you deliver results by engaging, motivating, and influencing others?
Experience with website architecture and/or UX practices would be a valuable asset in this position.
What sets us apart from the rest?
- A collaborative, welcoming, inclusive, and supportive culture
- Gender-neutral parental leave – 18 weeks paid with no qualifying period.
- Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.
- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.
Our diverse and inclusive workforce is not only something we are proud of but something we are committed to. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
If this sounds like you, apply today to make extraordinary happen! Should you have any questions, or want to discuss the role further, please reach out to Kylie Stephens – Talent Lead: [email protected].