Description:
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.
How will you make an impact in this role?
An exciting opportunity has opened for an Assistant Product Manager to join the Centurion Product Management Team. The role is critical to the end-to-end operations & servicing excellence of the Centurion product. Some core responsibilities include, overseeing our risk & credit practices including spend enablement, supporting acquisition teams, regulatory compliance, benefit updates, campaign management and training and support for our Travel and Lifestyle servicing team.
The year ahead will yield an exciting chapter for the Centurion team, including the celebration of our 20-year anniversary, strategic product evolution, margin improvement initiatives, optimized Servicing approach, new special access partnerships & a continued focused on Share of Travel Wallet.
Reporting into the Centurion Product Manager, you will be responsible for Card Member satisfaction and retention through benefit optimization, enrollment & escalation. You will also be responsible for the overall content management across product assets.
You'll form a key part of the ICS Centurion Product Team.
Key accountabilities:
- Support the Product Manager on the execution of the Centurion Product Strategy
- Delivery of benefit launches, changes, decommission.
- Operational management of benefits including auditing and relationship management with third parties.
- Development of servicing training for new and existing benefits.
- Representing the Centurion product team on enterprise projects, ensuring our product interests are well represented.
- Maintaining a high standard of compliance, while identifying and addressing any operational or regulatory risks via including ongoing data analysis.
- Optimization of spend enablement, acquisition, and servicing processes.
- Management of key Centurion Assets, including the Centurion Magazine, Card Collateral 'Welcome Packs', and the Centurion Membership Website.
- Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns.
- Delivering continuous improvement of Card Member experience, including key point of contact for servicing escalations.
Qualifications:
- Strategic thinker and self-starter with strong problem-solving and collaboration skills.
- Strong operational mindset, including the ability to identify and improve process gaps across diverse teams.
- Meticulous attention to detail across all areas.
- Project management experience with the ability to manage multiple projects at one time.
- Team player who is flexible and maintains a positive attitude even during changing work priorities.
- Track record of execution even when faced with roadblocks.
- Analytical mindset with the ability to turn data and research into actionable customer insights.
- Understanding of American Express products and competitive landscape.
- Excellent written and oral communications skills to influence at all levels.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.