Description:
Passenger Services Supervisor (Relief) - Rockhampton Req. Id: 7532 Date: 5 Apr 2024 Location: Rockhampton, QLD, AU, 4700 Company: Queensland RailYou’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our Team
As the Passenger Services Supervisor (relief) you will manage the service environment onboard our long-distance trains to ensure a high standard of service. As this role is based in Rockhampton, you will primarily work on board our Spirit of Queensland (Rockhampton to Townsville / Brisbane) or our Rockhampton Tilt Train (Rockhampton to Brisbane) services where you can expect to be away for up to 4 days at any given time.
You will join a team that consists of six experienced Passenger Services Supervisors however when on board the train you will be the Supervisor in charge and will be responsible for leading and mentoring a team of up to five consisting of Passenger Attendants, Passenger Service Coordinators and Customer Service Attendants.
Why join our team?
• The base annual salary is $80,800 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Passenger Services Supervisor can earn up to approximately $130, 000 + 12.75% super
- Opportunity to explore the beauty of regional Queensland on your time off
- Work within a supportive team environment with potential for career progression
- Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
About the role
• Manage the team on board which includes ensuring that a high level of customer service is maintained and duties are completed within set timeframes
- Provide exceptional customer service and ensure that travelling customers are in possession of a valid ticket
- Supervise the acceptance, loading and delivery of customer baggage
- Coordinate the handover of the train to the incoming Supervisor at changeover locations and liaise with personnel to arrange delivery of catering supplies as required
- Manage disruptions to train services
For full position responsibilities please read this Position Description.
Roster / Hours:
This is a permanent full-time position.
You will be required to work a variety of days and nights which will include weekends, public holidays and overnight shifts on a rotating roster. You can expect to receive your roster one week in advance so flexibility with hours is key in this role.
Our ideal candidates will demonstrate the following competencies:
• Leadership: experience in leading and mentoring a small team with the ability to make decisions in a semi-autonomous and fast-paced environment. You will also have the ability to deal with customer or team member conflict in an objective and professional manner
- Customer Service: exceptional customer focused attitude coupled with strong communication skills to ensure a positive experience with the ability to promote Queensland Rail Services products to existing and future customers
- Currently hold or be willing to obtain the following certificates:
- Advanced resuscitation
- Provide basic emergency life support
- CPR
- First aid
- Low voltage rescue
- Food hygiene and
- Responsible service of alcohol (RSA)
You will also be someone who is safety orientated, can ensure that relevant policies, procedures and legislation is being adhered to and who thrives in high pressure situations.
Please apply to Passenger Services Supervisor (Relief) - Rockhampton (7532) via our website by 11:59pm (GMT+10:00 Brisbane) Thursday 18th of April 2024.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.
If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the email below.
To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry via email to tanya.anderson@qr.com.au. Please do not email your application. We can only accept applications received via our website.