Description:
The Villa Mirasol Motor Inn is a 33 unit Motel, located in Bundabergs CBD.
We are currently seeking a motivated and hands on full-time Receptionist to join our dynamic team. Immediate Start
In this role, you will be responsible for the day-to-day Front Office operations, liaising with Housekeeping, and ensuring the delivery of excellent service standards.
The key responsibilities of this role include:
- Front Office daily operations
- Answering guests enquiries via phone, email, or in person and making reservations and recommendations
- Guest arrivals and departures, following set check-in / check-out procedures
- Achieving guest satisfaction targets and exhibiting excellent customer service
To be successful in this role you will have proven strong performance in hotel reception and customer service, as well as the following skills:
- Proven experience in similar positions within a hotel Front Office environment
- Self-motivated and a genuine passion for hospitality and customer service
- Solid knowledge of all Rooms Division areas including Front Office, Reservations, Housekeeping, and Guest Services
- Excellent communication skills
- Excellent time management skills
- Friendly, outgoing personality and a high standard of personal presentation
- The ability to act without prior authority in all matters concerning the safety, security and well-being of all hotel guests, patrons, and staff in the absence of management
- The ability to work independently and as part of a team environment
- Excellent computer system skills
- Experience with Guest Point is desired, but not essential.
Further to this experience, to be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from mornings to afternoons, including weekends and public holidays, as per our business demands.
This is a highly rewarding, sought after role offering the opportunity to work with industry professionals, a close-knit team, at a well-established property.
Job Type: Full-time
Salary: $42,760.00 – $74,715.30 per year
Schedule:
- 8 hour shift
Experience:
- Customer service: 2 years (Preferred)
- Front desk: 2 years (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
Expected Start Date: 22/04/2024