Description:
We have multiple exciting opportunities for Customer Service Representatives to join our Terri Scheer Team in Adelaide.
Position Overview:
- Job Title : Customer Service Representative
- Brand : Terri Scheer Insurance landlord insurance
- Location : 1 King William Street, Adeliade
- Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
- Shift Patterns : Full-time 37.5 hours per week - Monday to Friday with start windows from 8.00am-9.30am
Our Terri Scheer brand is one of the market leaders in Landlord Insurance. We are looking for vibrant, passionate and customer focused individuals to join our team in Adelaide. We are a driven team that has a strong focus on delivering outstanding customer service.
What you’ll do
Your role as a Customer Service Representative in the Terri Scheer Team is to connect our customers with new products and services to meet their needs. You will enjoy hitting sales targets while delivering exceptional service, speaking to customers over the phone and using your initiative to understand their needs and provide solutions.
What you’ll bring
- Proven experience and passion for delivering brilliant customer service
- Knowledge & understanding of the insurance market or Real Estate/Property Management experience would be beneficial
- Ability to use initiative and possess strong problem-solving skills
- To be resilient and have an ability to positively manage difficult situations
- Confidence to make and articulate decisions, and deliver on promises
- Professional written and communication skills required
- Ability to lead by example, self-motivate, take responsibility and be accountable
- A high level of attention to detail
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Flexible working - Hybrid mix of Work from Home and in Office, (post probation period)
- Home Office Equipment - Reimbursement Scheme for your work from home set up - Up to $600
- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you’ll love working with us
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.