Sysops Engineer

Description:

Establish and maintain technology services to ensure reliable and secure platforms for the business to operate from.

WHAT YOU'LL BE DOING
As the SysOps Engineer, you will be the system administrator for various platforms and cloud-based software. The SysOps Engineer also acts as the primary technical escalation point for Technology Service Desk requests, and supports end users in the development and delivery of technology solutions to ensure seamless delivery of core business functions.
You will:

• deploy, automate, maintain, and manage cloud-based and on-prem services to ensure the availability, performance, scalability and security of systems
• operate within applicable ITSM and Agile methodologies to successfully deploy and change the technology environment
• implement and oversee monitoring tools, focused on ensuring health of services to meet SLAs
• contribute to and lead the first principles approach to troubleshooting and problem solving including working with other teams to diagnose, resolve and remove the source of problems
• contribute to architectural processes, acting as the solution SME for identified technologies
• act as the primary escalation point for the Technology Service Desk, provide upskilling for juniors to improve service outcomes
• facilitate vendor account and relationship management
• ensure system security to ensure services are hardened and business appropriate.

WHY WORK WITH US?
As a Commonwealth Government entity that regulates portable long service leave, we are proud of the difference we make in the lives of hardworking Australians. We connect employees in the black coal mining industry to their long service leave entitlements. We believe in our purpose, are focused on our strategic goals and are dedicated to building new platforms, improving how we deliver services, and strengthening industry partnerships.
Here are some of the experiences you will have while working at Coal LSL:

• Join a dedicated team of professionals who deliver meaningful, purpose driven work in a supportive and inclusive workplace culture built on values of trust, openness, respect, care and honesty.
• Both your career and lifestyle will be enhanced, giving you the time to grow, excel and do what you love.
• Work in our contemporary workplace located in the progressive and vibrant city of Newcastle along with our hybrid working model, providing you with a space to connect and collaborate with colleagues while also enabling you to balance work–life commitments.

We want our people to be living their best lives while working with us. To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team at careers@coallsl.com.au.
WHAT YOU'LL BRING
To be successful in the role of SysOps Engineer, you will be an IT generalist with the ability to multi-task and manage a variety of systems from Microsoft 365 to Intune. You will be an exceptional communicator with the ability to manage stakeholder relationships across the organisation and with external vendors. Ideally, you will have experience in a complex or regulated industry with exposure to monitoring and security platforms.
Your background will demonstrate your:

• extensive experience in a similar SysOps Engineer role with knowledge working with public Cloud providers such as AWS, Azure & Microsoft 365
• experience working within Microsoft technologies including: EntraAD, Intune, Office 365, and ADDS
• experience instilling reliance to the environment through DR, backup, monitoring, alerting and failover capabilities to meet business SLAs
• familiarity working with automating to drive consistency with scripting and configuration tools
• familiarity with Okta, Meraki Cloud, Avepoint, Datadog, Airlock & Palo Alto platforms
• strong customer facing and communication skills (written and verbal)
• experience working in NIST, ISO, E8 governed environments (Desirable).

Ideally, you will have vendor certification (Azure / Microsoft 365) and a bachelor’s degree in technology, Computer Science, or demonstrated equivalent experience.
If you meet most of the criteria above and are keen to grow in others, we would like to hear from you.
HOW TO APPLY
To apply for this position, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and what value you believe you can add to this role.
Note: Your cover letter should be no longer than 800 words.
Australian citizenship, residency or working rights is a prerequisite for this role.
Applications are open to all qualified candidates regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the process for a confidential conversation regarding your application, including if you require any adjustments or considerations in order to participate fully in our recruitment process.
Contact us at careers@coallsl.com.au.
The successful applicant for this role will be required to undergo working rights checks, background checks including a police check, and other assessments as required.