Description:
Join a leading disability provider in Newcastle to deliver exceptional support to our current and new clients.
An exceptional opportunity awaits a highly experienced Senior Operations Manager in Disability Services to spearhead and expand our Newcastle portfolio. As a vital member of the national Client Experience Team, the role focuses on driving organisational excellence, ensuring the highest standards of client care and support, and leading a team of Client Experience Managers fostering a collaborative culture.Am I the next Senior Manager Client Experience?
Ask yourself. Are you a dynamic and passionate leader, adept at delivering exceptional client experiences, cultivating robust relationships, multitasking effectively, solving problems with strategic acumen all while prioritising the well-being of the team and customers?
A Senior Manager Client Experience, SMCE for short, is a highly skilled and developed manager who demonstrates the ability to deliver on excellent client experience. They use effective growth planning to understand their client’s needs, combine this with the availability of their workforce, and deliver so in a complex funding environment.
And Nextt?
We are passionate about delivering person-centred care. As a leading NDIS provider throughout QLD, NSW, VIC, and SA, we believe everyone deserves to get more out of life and are passionate about understanding our customers and supporting them to achieve their goals. We act with integrity, aim to provide the best service, listen to maximize outcomes, and always strive to continuously improve.
Some of your Key Objectives:
- Continue to deliver the best support and quality service for clients across the Central Coast and Hunter.
- Develop strategies and initiatives to achieve high client satisfaction and retention.
- Support your workforce of talented support workers, client experience leads and managers, with a strong focus on fostering positive relationships with clients, support and the community.
- Identify and capitalise on opportunities to increase revenue whilst streamlining operations to reduce costs, improve efficiency, and monitor performance against objectives.
- Collaborate on a responsive workforce plan that attracts, engages, and retains Support Workers, with a clear understanding Nextt’s vision and their role in delivering excellent client experience.
Have operated at a senior managerial level running multiple services, across numerous locations for people with disabilities. In addition to:
- Being an engaging and collaborative leader, driving a high quality and supportive team culture of valuing people.
- Commercially savvy with experience of managing $m portfolios.
- Having a strong leadership and management background with at least 7 years’ experience.
- Holding health or disability Sector knowledge and experience, NDIS a real bonus.
- Results driven with a demonstrated ability to empower others.
- Demonstrated critical thinking and collaborative practice.
- Tertiary qualification in health, disability or business management.
- A role with true purpose: growth means more participants get the support they deserve.
- Rewarding career: this role will give you all the required knowledge and experience to develop your career.
- Work Life Balance: at Nextt we have a bubble structure which limits the size of your portfolio - ensuring you have the capacity to provide the very best client experience.
- Competitive Salary Package: we know this is important, so we have set aside a generous remuneration which can be discussed with our Recruitment Partner.
E: jcreegan@nextt.com.au We look forward to hearing from you!!
Workplace diversity is highly valued at The Nextt Group, and we recognize a diverse workforce is beneficial for our employees and our clients. Here at The Nextt Group, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.
6 Apr 2024;
from:
uworkin.com