Regional Manager

Description:

The purpose of this position is to: Provide high level leadership in terms of the execution of the organisational vision, operationalise the strategic plan, influence a positive organisational cultural, deliver a quality customer experience, engage with stakeholders across community sectors and enhance the awareness of the QBCC brand.

Key Outcomes And Accountabilities

The key outcomes and accountabilities of this role are as follows:

• Execution of the organisational vision Champion the organisational vision as part of an inclusive leadership approach. Demonstrate the organisational values through your personal behaviour and set the standard of behaviour and expected conduct for your team. Collaborate across Regional Services to support a strategic Divisional approach relevant to the organisation's regulatory obligations Act as a change agent to support and deliver organisational change to make a positive impact. Provide advice from a leadership perspective in relation to the management of sensitive QBCC matters.
• Operationalise the strategic plan Achieve determined measures across organisational programs and functions to meet strategic objectives. Manage the allocated human, financial and physical resources required to meet customer service standards. Collaborate across regional boundaries to deliver consistent statewide customer service, improve operational practices, and undertake quality assurance relevant to regulatory matters and decisions.
• Influence a positive organisational cultural Through being present, provide strong leadership and development of a regional team that demonstrates all organisational values, is focused on high achievement, collaborates across peers, progresses the organisational direction, respects differences of opinions, strives for consistency, upholds integrity and transparency relevant to decision making, is solution focused, monitors and takes accountability for performance, raises issues for debate, looks for opportunities to learn and improve and demonstrates inclusive behaviours.
• Deliver a quality customer experience As the primary service channel for the organisation, deliver a customer service experience that demonstrates qualities of consistency, adaptability, responsiveness, and equity. Maintain a balanced, objective, and professional approach that preserves integrity, transparency and impartial decision making and inspires confidence in regulatory assurance.
  
  
  

Candidate Attributes

• Vision - Through being connected, demonstrate the ability to convey the organisational vision to the team in a compelling way; by being helpful, influence a positive organisational culture by unpacking the concepts, supporting the implementation, guiding a forward and future focus and supporting innovation.
• Vision – With a focus on people, demonstrate the ability to lead change by adopting a planned and comprehensive approach to implementing organisational change. Consider the impacts on individuals and demonstrate an ability to win the hearts and minds of people.
• Results - Manages internal and external relationships by valuing customers.
  • Builds and maintains productive relationships with internal and external stakeholders and customers.
  • Communicates in a way that is non-judgemental and promotes trust, respect and integrity.
    

To apply for this opportunity, please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.

Occupational group Management