Description:
CTP Programs and Innovations Team Member | Charlestown or Sydney, NSW
Do you have Personal injury claims experience? Are you passionate about improving the health, social and commercial outcomes for our customers, community and the Scheme? Have a look at the role below!
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Developing and implementing strategies and programs aligned to the principles of value-based health care that contribute to the annual medical services expense control, customer experience and medical performance targets.
- Develop, lead, and execute innovation projects, programs, and initiatives to maximise social, health and commercial outcomes, achieve outperformance, and gain access to the NSW Scheme Innovation Bonus.
- Drive project success through collaborative leadership of stakeholder engagement and commitment to deliverables within the scope of agreed time frames.
- Identify, manage, and resolve program issues and risks by working with stakeholders across teams and the wider business.
- Manage, develop, and maintain effective working relationships with third-party providers where required to support consistent delivery of customer experience and sustainable outcomes, whilst pro-actively seeking opportunities to improve customer experience.
- Drive consistent delivery of Allianz customer centric culture across Injury Management, Health and Wellbeing within the Long Tail Claims business, in line with the Allianz Customer Experience Principles and strategic Scheme imperatives.
- Lead and contribute to collaboration and knowledge sharing opportunities cross-divisionally within PI to support leveraging of experiences, resources and initiatives which support the business' vision and strategic direction.
- Develop and execute SIRA innovation submissions and any appropriate response or reply to deliver interim and final NSW scheme Innovation Bonus approval.
- Support the analysis of opportunities including utilisation of tools, data analysis, process analysis, and costs benefit analysis to influence and inform decision making across the Innovation lifecycle.
About you
- Experience in personal injury, disability, or health industry, implementing programs/projects through stakeholder relationship management.
- Demonstrated background in successfully leading and delivering programs/projects within time, budget and resource constraints and sustaining outcomes.
- Knowledge of the insurance and CTP Compensation system, including NSW scheme innovation bonus guidelines is preferable.
- Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
- Demonstrated understanding of strategy development and can work with multiple teams and divisions to align department strategy with organisational vision, translating vision to action to achieve desired results.
- Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and third-party service providers.
- Ability to analyse data, identify trends and implement strategic solutions for improvement opportunities where required.
What's on offer
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers