Description:
Douglass Hanly Moir Pathology is an established and well-respected pathology practice offering comprehensive, high-quality pathology services across New South Wales and northwest Victoria. Our culture of Medical Leadership drives excellence in patient care and service provision for our referring doctors.
Position descriptionWe seek an enthusiastic Customer Service Officer to join our vibrant Database department in Macquarie Park
Hours: Monday to Friday, 10am – 6pm (with the ability to attend occasional initial training shifts 7:30 – 3:30) .
The successful applicant will be part of a small team and must be a highly motivated self-starter, with a keen interest to learn new computer skills and an ability to relate to all levels of the workforce. Excellent communication and interpersonal skills are essential.
Specific duties include:
- Data Entry for our Surgical Skin Audit
- Liaising with both surgeries and Area Managers to facilitate the set-up and customisation of new and existing doctors and clients on the internal computer systems
- Investigating and resolving issues for clients
- Monitoring all system printers, including large production devices, and assisting in the resolution of issues
Ideal candidate
We are proud to say we have a learning and supportive environment, and full training will be provided. We are looking for the following:
- Microsoft Office, specifically Outlook, Excel and Word experience would be an advantage
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Medical terminology
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Medical center administration/reception Apollo LIS (internal computer system) or company operations
- A hard-working, motivated individual with strong communication skills
- Highly knowledgeable in quality control techniques
- Team player with the ability to work unsupervised
- Strong attention to detail with good time management skills