Customer Support Representative

Description:

This is a Customer Support Representative role with Birchal based in Cremorne, Australia

• Birchal --
  
  

Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

More About The Customer Support Representative Role At Birchal

We're on the hunt for a Customer Support Representative who can grow with us as we scale. This role is perfect if you're starting your career or a couple of years in, especially if you've got a relevant degree and a passion for the Australian startup ecosystem. You'll be our frontline hero, and customer obsessed, ensuring our community of innovators and investors experience nothing but the best.

Key Responsibilities:

• Be the go-to person for support via chat, email, and phone
• Help create and polish our customer support tools, like help guides and SOPs
• Team up with colleagues to solve issues and drive cross-functional collaboration
• Link with our product and campaign teams to turn customer feedback into real improvements
• Set and track our support metrics to keep satisfaction sky-high
• Join our team meet-ups and training to keep growing your skills
• Lead the charge in making sure our customers always come first, offering insights and ideas for how we can do better
  
  

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Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Birchal team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 🛟 Query Handling
• 💬 Customer Feedback-Driven Enhancement
  
  

Key Strengths

• ✍🏼 Written communication
• 🛎 Service orientation
• 🎙 Verbal communication
  
  

Why Birchal is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Birchal not with Hatch.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.