Description:
NSW, Michael Wenden Aquatic Leisure Centre - Miller NSW 2168
- Great career paths and development with an entrepreneurial organisation
- Opportunity to make a real difference to our community
- Full Time position with FREE Facility access
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.
The Role
Provide leadership and direction to the staff under direct supervision and ensure the delivery of high levels of customer service. Deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure's mission, vision and values by delivering a first class experience for the facilities customers.
About You:
- Certificate Level II in First Aid
- Current Working with Children Check
- Current National Police Check
- Current CPR
- Ability to work independently and in a team environment
- Passion for customer service
- Sound interpersonal and communication skills
- Excellent organisational skills
- Cash Handling and sales experience
- Experience with a computer based point of sale system
- Similar experience in a fast paced, multi-faceted customer service role
Key Accountabilities
- Provide excellent customer service to all customers, both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards
- Recruitment and induction of new, quality staff as directed by the Centre Manager.
- Ensure customer service staff are well informed and have a sound knowledge of the Centre's services and programs.
- Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
- Use a variety of marketing methods to promote the centre and its services in order to consolidate and increase patronage and membership base Respond to community requests for bookings
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you!
Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.