Policy Administration Support Officer

Description:

Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. Let’s talk about diversity, equity and inclusion We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles. nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment@nib.com.au. Let’s talk about this role In this 12 month fixed term contract as a Data Entry Officer, you will be responsible for providing outstanding customer service through ensuring the health of nib’s customer policies. This is done through effective, efficient and accurate data processing of policyholder information. You will provide data entry support to the team by effectively managing the workflow and key priorities of the business in an accurate and timely manner. This will be done via communicating with a variety of internal and external stakeholders, customers and other Health Insurers and the accurate and efficient processing of customer policy information and other related functions including ‘New Applications Forms’. Let’s talk about you You consider yourself a motivated self-starter with experience in a data entry role. Your proven ability to multi-task in a high-pressured environment coupled with attention to detail and accuracy will ensure you are well placed for success in this role. Furthermore, you will have:

• Willingness to learn about the nib Policy Administration processing procedures
• Ability to break down the complex into understandable language for relevant stakeholders and members
• Well-developed listening and communication skills
• Positive attitude and approach to work, with the ability to work autonomously
• Knowledge of the private health insurance industry (desirable)

At nib, we recognize that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply! Let’s talk about working at nib Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalization and giving our employees choice – not only in where they work, but also when and how. Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.