Description:
We are not your typical Council. We are a small boutique council in the heart of Hunters Hill, surrounded by pristine waterways and tree canopies. An exciting opportunity currently exists for a motivated and experienced individual to join our team as the Customer Services Officer.
About the role
The Customer Services Officer will be responsible for the delivery of high-quality customer services ensuring that every customer interaction is an opportunity to build positive connections with our community. On a daily basis you will:
- Proactively deliver core and specific customer service competencies as part of the Customer Services team, to provide exceptional experiences for all customers
- Accurately facilitate online and face-to-face Council business transactions to efficiently resolve customer enquiries and transaction needs
- Proactively encourage, educate, and support customers to transition to online channels to access Council services
- Facilitate cashless customer transactions in accordance with Council's policies and procedures to ensure the accurate and secure completion of transactions
- Proactively facilitate information provision in relation to Council services
About you
You are passionate about delivering exceptional customer services and serving the community. You are flexible, with the ability to adapt every customer need in a constantly changing environment. You have strong written and verbal communication skills and have experience as a member of a front facing customer service team in a fast-paced environment.
Benefits of working for us
- Flexible workplace program with the option for fortnightly RDO’s
- Grade 10: $65,719.84 to $76,224.20 + 11% Super (depending upon experience)
- Supportive culture with a generous Employee Assistance Program
- Learning and Development opportunities
Interested? Please download the position description and upload your resume and application on our website www.huntershill.nsw.gov.au
Applications close at 5:00pm on Sunday 15 April 2024.
Hunter's Hill Council's values are at the HEART of what we do and who we are:
Honesty | Excellence | Accountability | Respect | Teamwork
Job Type: Full-time
Salary: $65,719.84 – $76,224.20 per year
Schedule:
- 8 hour shift
Work Location: In person