Co-Ordinator Policies & Standards

Description:

• Challenge yourself to join our dynamic Agency Sales Support team.
• Take an opportunity to grow and diversify your career.
• Full time permanent position, based at our Mascot Campus.

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business. As Coordinator Policies & Standards Qantas Agency Connect, this role is responsible for the development, implementation and maintenance of policies and business processes to support initiatives across the Qantas Group for the indirect channel. The role will work closely with internal and external stakeholders to drive toward a seamless delivery to Travel Agent Partners across multiple platforms with a continuous focus on identifying and driving efficiencies with an innovative and pro-active approach. You’ll have:

• Experience with domestic and international air fares and procedures.
• Knowledge of Travel Agents and how they work.
• Exceptional written and verbal communication skills.
• Ability to work accurately and quickly to meet tight deadlines.
• Strong attention to detail.
• Airline/travel industry experience essential.
• Strong stakeholder management skills.

Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. Applications close: Thursday 18th April 2024 Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.