Description:
About Greyhound Australia :
Greyhound Australia is Australia’s only national coach company and has been connecting Australia for over 110 years! We are focused on the future and intend to remain the industry leaders and proud ambassadors of this beautiful country we are lucky enough to experience and share everyday.
About the role
We currently have a full-time position available for a reliable, honest, customer focused person to join the Freight team in Broome.
As a Freight Coordinator your day will start by loading freight into Greyhound transport, ensuring it is secure and well organised.
You will then start your drive to Derby, ensuring that all freight is delivered to the correct destinations on time, and arrange pick ups, collections and deliveries with other customers on your run.
You can expect the return trip to take 6-7 hours, depending on traffic and other variables. On your return you will have a break then head out to pick up Australia Post and hospital freight.
You will finish the day sorting mail, local deliveries and accepting freight and enquiries if time permits.
Job Specific tasks
- Ensure customer’s freight is delivered to the correct destinations on time, and arrange pick ups, collections and deliveries with others
- Accurately sort, package, consign and deliver freight
- Ensure compliance with all Greyhound policies taking particular note of Freight restrictions and guidelines.
- Answer enquiries and provide advice on freight options and issue all required documentation.
- Prepare customer invoices and accept payment, ensuring all financial transactions are accurately recorded.
- Lift and manoeuvre freight safely, in line with manual handling guidelines.
- Ensure a fun and high spirited team culture is developed through positive and supportive teamwork
- Lead by example and identify areas of improvement and manage appropriately
- Demonstrate excellent understanding of Freight network and terms and conditions, use the Freight system accurately, and identify when freight cannot be carried
- Send consignment notes, labels, letters, and other written materials as required, and demonstrate effective use of post and filing systems
- Actively contribute to the success of Greyhound Freight by meeting and exceeding sales targets
- Communicate appropriately with customers to verify insurance claims and complete the correct insurance claim form
- Liaise with internal and external suppliers
- Coordinate the delivery of inbound and outbound Australia Post mail volumes to ensure delivery of required service levels
- Escalate any over carry situations, errors or potential risks involving Australia Post Mail to the Freight Manager
- Interact and communicate with designated Australia Post employees regarding the delivery of services
- Comply with government and regulatory authorities
- Pro active and cooperative member of the Greyhound Australia Freight Department
- At all times behave in accordance with our company values
- Comply with the company’s safety systems, ensuring reasonable care for the health and safety of all employees, visitors and contractors
Essential Experience and Criteria
- A LR Licence ( Required ) HR preferred
- A Criminal history Check ( Required )
- A Forklift Licence or willing to obtain ( Essential )
- Experience in manual handling techniques
- Courier driving or heavy vehicle driving experience
- Understanding of mathematics including calculating mass
- Basic computer knowledge and experience including MS Office
- Previous experience in a customer service role
- Exceptional ability to build relationships
- Demonstrated initiative, judgement and problem solving skills
- Intermediate planning and organising skills
- Sound geographical knowledge of local region
Our values mean a lot to us and we hope they resonate with you!!!!!
Our Values
- Be safe
- Let’s collaborate
- Delight our customers
- Be accountable
- Be empowered
- Enjoy what you do
If you want to build your career in the transport and freight industry with an iconic Australian company, apply now!