Description:
Job DescriptionWorking within our Group Life and Retirement business unit, join TAL as a Senior Business Analyst on a 12-month fixed term contract. Reporting to the Senior Product Manager - Digital Solutions, you will be responsible for providing business and initiative support by developing innovative and proactive business and digital solutions, managing system changes, daily support activities and detailing documentation on new or changed processes and technologies.
In this role you will:
- Act as a SME and contact point for client issues and change requests
- Assist with Pre-Sales/Account Management activities by showcasing Digital Solutions owned by the team
- Assist with system and process deployments to Group Life clients
- Analyse current business practices and processes, identifying improvement and transformation opportunities to improve customer service, reduce operating costs, speed of implementation, elimination of waste
- Recommend and develop system improvements, articulating the commercial benefits to the business and estimated time/effort/cost of delivering the improvements
- Ensure initiative risks and issues are current and clearly identifiable and traceable
- Co-ordinate, execute and participate in workshops (both internally and externally)
- Assist in the upkeep and maintenance of core administration, underwriting and claims systems
- Maintenance of API framework
- Co-ordinate/Implement digital initiatives according to agreed timeframes and business requirements
- Develop, refine, and execute Test cases as part of User Acceptance Testing
- Develop and implement change management plans
- Provide management status reporting, as agreed, against tasks or objectives on a regular basis, highlighting exceptions, risks and/or issues
- Develop and provide communications strategies/plans, including implementation or release management documentation for end user groups with the provision of training and assistance prior to and post implementation
- Manage, raise and assist in relation to incidents impact the teams owned digital assets for example Member Online, Web Services, Administration Portals
3 Apr 2024;
from:
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