Description:
There has never been a better time to join The Star Sydney team within our Hotel Department!The Star Sydney have an amazing opportunity for an experienced leader to join our team as an Assistant Front Office Manager at The Star Grand Hotel. In this role, you will manage and support our Front Office team while overseeing the daily operations to ensure a worldclass experience for our guests.
A few of your responsibilities
Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
Ensuring the professional and efficient operations of the Front Office team
Ability to work independently and respond quickly to guest requests
Responding to guest feedback and implementing changes to prevent reoccurrence
What are we looking for?
Previous Front Office Manager/Supervisory experience in hotel/hospitality environment is advantageous but not essential
Knowledge in Opera System
Ability to work independently and take actions on guest requests appropriately
Second language (e.g. Mandarin or Cantonese) is advantageous
Encourage a positive working relationship between departments & team
What can we offer you?
FREE buffet meal with a new menu every day at our Employee Dining Room
Uniform laundered and ready for you daily on property
Rosters confirmed in advance and available direct to your mobile
Free transport on Light Rail from Central to The Star
$10/day parking available on property
30% staff discounts across our award-winning venues on all 3 of our properties
Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
Generous Paid Leave for primary and secondary carers
The Star is an Employer of Choice for Gender Diversity awarded by WGEA
Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
Career development, training, and courses via The Star Academy – limitless career opportunities
An organisation that values diversity, teamwork and being your best self
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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3 Apr 2024;
from:
uworkin.com