Account Manager, Direct Channel

Description:

Job Title

Account Manager, Direct Channel

Reports To

Manager ANZ Leisure and Direct Sales

Role Purpose

Responsible to manage and grow a portfolio of direct channel accounts by building strong customer relationships, identifying new business opportunities, and developing sales strategies to achieve revenue targets.

Key Accountability

• Build and maintain strong relationships with key direct channel accounts, including regular communication with customers to understand their needs and identify new business opportunities.

• Develop and implement sales strategies to achieve revenue targets, including identifying new product and service opportunities, managing pricing and margins, and negotiating contracts.

• Collaborate with internal stakeholders, including product development, marketing, and customer service, to ensure customer needs are met and exceeded.

• Provide regular reporting on sales performance, account activity, and market trends.

• Conduct market research to understand customer needs and preferences and identify and implement opportunities for growth.

• Stay up-to-date on industry trends and competitive activity, and provide recommendations for strategic initiatives.

• Manage and resolve customer issues and complaints in a timely and effective manner.

• Provide Malaysia Airlines within market representation in assigned territory.

Qualifications & Working Experience

Bachelor's degree in Business, Marketing, or related field with minimum of 3-5 years of experience in account management, preferably in the direct channel or related industries.

Areas of Experience

• Extensive knowledge of airline products and services both international and domestic.

• Experience in superior customer service delivery.

• Experience in developing, implementing and managing account sales and marketing programs to drive improved revenue outcomes.

• Ability to work accurately and quickly under pressure to meet customer expectations.

• Able to build strategic partnerships and exceptional relationships with corporate accounts.

• Ability to accurately diagnose known and unknown account business needs and translate them into opportunities and appropriate offerings.

• Strong knowledge of the Australian & New Zealand travel industry.

• Strong understanding of business commercial acumen, including the ability to strategically solve complex issues.

• Self-motivated, and possesses a positive attitude.

• Excellent written and verbal communication skills in English.

Personality Traits

• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Proven track record in achieving sales targets and growing a portfolio of accounts.

• Strong analytical skills, with the ability to analyze market trends and customer data to identify business opportunities.

• Experience in negotiating contracts and managing pricing and margins.

• Results-driven, with strong problem-solving skills and the ability to manage multiple priorities and meet tight deadlines.

• Ability to work effectively in a team environment, collaborating with colleagues across different departments.

• Flexibility and willingness to work outside business hours and at weekends as required.

• Current Australian driver's license and excellent driving record.

• Access to a roadworthy and reliable vehicle.

• Must have the right to live and work in Australia.