Customer Service Officer

Description:

Our Client

Our client is based in North Sydney and the continual growth of the company, they are currently looking for someone to join the team in their customer service operations. They are initially wanting someone to join the team on a 6 month contract with the view to convert to permanent at the end of this period. This company also offers flexibility to WFH 50% of the time.

Description

Reporting to the Customer Service Manager, your duties will include, but not be limited to;

• Answer incoming customer calls and enquiries
• Responding to inbound email enquiries
• Update and maintain records through an in-house CRM
• Monitoring customer deliveries and updating clients on deadlines
• Provide a range of administration and support services
• Complaint resolution
• Maintain a professional manner and ensure correct information is provided to clients

Profile

As an ideal applicant, you will have;

• Previous call centre experience or strong switchboard use (e.g. reception/customer service)
• Administration experience
• Complaint resolution experience
• High attention to detail and typing accuracy
• A professional approach with great customer service skills
• Ability to switch between tasks and adhoc duties

Due to immediate client needs, only Sydney based applicants with office-based customer service experience will be short-listed. Relocation is unable to be offered or waited on.

Opportunity

• Stable and secure full-time contract with opportunity for immediate start!
• Join an established, friendly, supportive team
• Leading organisation with a fantastic service and reputation
• Competitive salary and benefits
• Career development opportunities

If you’re well suited to the opportunity, we’d love to hear from you.