Description:
Division: Homes NSW Location: Parramatta, NSW, AU, 2150 Req ID: 66246- Location: Regional & Metro roles with ability to work from home. Must be available to attend meetings in Liverpool and Parramatta when required
- Employment Type: Ongoing, Temporary, Full-Time
- Salary: $120,859 - $133,183 + superannuation
- Generous leave entitlements
- Opportunities for learning and career development
Your Role
Do you have a passion for customer service and would like to use your management and supervision skills to help make a positive difference in our social housing maintenance operations?
Homes NSW is an Agency of the Department of Communities and Justice (DCJ). Our vision is for NSW to be a place where everyone has access to safe and secure housing, and where experiences of homelessness are rare, brief, and non-recurring.We lead work to deliver more quality social housing to our 262,000 tenants across NSW, empowering our tenants to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing disadvantage.
We strive for excellence in service delivery and most importantly, Homes NSW puts people at the heart – including our staff. Working for us means you are joining a team where your expertise and skills will be valued.
The Maintenance Hub Response Centre operates 24/7 365 days a year, and employs around 150 staff to provide responsive maintenance solutions to social housing properties in NSW, utilising various channels such as telephone, email, and online platforms to cater to our clients’ needs effectively.
Your new role offers a generous salary package and internal career progression, as well as flexible work arrangements, including the ability to work remotely from home.
Regional NSW candidates are encouraged to apply.
What you’ll do
In your new role you will be part of a management team responsible for day-to-day supervision of a highly motivated and high performing response centre. You will report to the Senior Operations Manager on business performance, data analysis and resource allocation and requirements.
You will network with other areas of the business to determine standards for improved performance, productivity, and training needs across the Maintenance Hub to meet organisational objectives responsive maintenance delivery.
You will do this by:
- Providing strategic direction, overseeing daily operations, and developing continuous improvement strategies for the Response Centre
- Developing strong networking relationships and business improvement strategies across the Maintenance Hub
- Implementation of improvement and productivity programs
- Providing guidance, support, and point of contact for staff in the Response Centre on policies, procedures, and strategies that impact the operation of the business area.
- Determining and setting standards for performance and training through data analysis and reporting
What we’re looking for
The successful applicant will have:
- Strong client focus with a commitment to quality customer service
- Excellent communication and stakeholder engagement skills and experience
- Strong data analysis and reporting skills to drive improvement
- A fully functional, private, and secure work from home office
- Commitment to attend scheduled team meetings at our Liverpool and Parramatta Offices
- A good understanding of building maintenance is highly desirable, but not essential
- Call centre experience is also desirable, but not essential
Appointments are subject to:
- Reference checks
- A National Criminal History Check in accordance with the Disability Inclusion Act 2024.
For more information about the role, please click here to download role description.
Are you ready to join us?
If this opportunity is what you are looking for Click Apply, attach a Cover Letter (Maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resumé.
Applications Close Wednesday 17 April 2024 11:59pm
Got a Question
For more information about the role or what it’s like to work for Homes NSW, please contact Kathryn Sullivan via email MRC-Recruitment@homes.nsw.gov.au
If you have a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Nancy Girgis at Nancy.Girgis@dcj.nsw.gov.au
Note: Appointments are subject to pre-employment checks
Inclusion and Diversity lies at the heart of how we recruit.
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website
For more information visit Your recruitment journey on the DCJ website.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.