Description:
Your career in healthcare made personal
At Medibank we’ve recently unified our health services under one brand – Amplar Health.
With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
Your Opportunity
The Customer Care Coordinator is the first point of contact for Amplar Home Health customers and stakeholders. We're looking for people who are passionate, customer centric and enjoy creating memorable experiences for our customers. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems and have amazing data entry skills.
Your role will:
- Provide exceptional customer service by managing incoming calls, emails, faxes and any other channel our customer choose to communicate with us
- Administrative data entry tasks – adept utilization of the Microsoft Suite and capacity to quickly grasp and navigate various systems.
- Supporting and liaising with clinical staff over the phone and creating or updating new client records and other key clinical documents sent by key stakeholders
- Providing advice and information on all Amplar Home Health programs to ensure customers are aware of all requirements of our programs
- Initiate outbound calls welcoming our customers into our programs and following up with our referrers for missing documentation or information
This role is based in Adelaide working from our head office in Fullarton and also enjoying true flexibility working from home for Monday, Friday and weekend shifts.
Our contact centre is open 7 days a week 365 days a year. We operate between the hours of 7am and 8pm. You will be paid penalties working late shifts, weekends and public holidays. Our team works on a 7-day rotating roster with true flexibility offered to employees who enjoy working from home on set days.
What will set you apart from the rest?
- Experience providing excellent customer service and a passion to help others
- Previous customer service experience with the ability to meet and exceed targets
- Strong attention to detail and the ability to multi-task
- Proficient with the use of computers, Microsoft Suite and CRMs - touch typing skills essential
- Outstanding data entry skills supported by experience
- Strong communication skills both verbally and in writing
Learn more about Amplar Health at https://amplarhealth.com.au
We celebrate diversity of thought because we want to make better decisions for our customers and our people. As we work towards our goal of making health personal, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.
We’re also committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustment or additional support you may require.
Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.