Description:
Job Title: IT Technician Location: Bunbury Salary: Entry level $75K – more for experience plus bonuses and commissions Role:Full-time, permanent Imagine enjoying the sea-change lifestyle of the beautiful South-west while growing your career. Our client is seeking someone who can contribute to improvements, deliver solutions on time and within budget and in return offer a competitive base salary and inclusion in an uncapped incentive program with significant earning potential. Responsibilities:
- To respond and resolve incoming IT queries remotely via email & phone or onsite (as required) for both customers and internal staff.
- Monitor and escalate customer incidents and requests to ensure they are resolved within SLA terms.
- Lead service improvement activities for the Service Desk Team and be an escalation point for more complex issues.
- Document processes and maintain service desk records including IT documentation of infrastructure and user details in credentials software.
- Analyse problems and determine best practice solutions.
- Make recommendations to optimise IT performance and prevent future problems.
- Ensure changes are documented, reviewed and implemented to… Click here to view more detail / apply for IT Technician
31 Mar 2024;
from:
linkedin.com