Description:
Allclass is an independent, family owned, Queensland born-and-bred Kubota Dealer and Specialist operating for over 30 years. We’re authorised Kubota dealers for mini excavators, tractors, mowers, and excavator parts. We sell a complete range of Kubota parts and products to meet the customer’s needs. Servicing the entire Queensland region, Allclass is an official 5 star authorised dealer for Kubota.
As a Parts Interpreter, you will be instrumental in maintaining an ongoing positive relationship with the customer. You will be responsible for interpreting customer inquiries, identifying required parts, and providing accurate and timely assistance to our customers. As part of a small team, you will have a collaborative approach to work.
Answer customer enquiries F2F or via email or phone call.
Discuss use and features of various parts, based on knowledge of machines or equipment.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions..
Correctly identify part numbers using drawings and part breakdowns.
Provide accurate quotations for parts and accessories for customers.
Process customer orders accurately and in a timely manner.
Collaborate with technicians and sales teams to provide technical support and assistance.
Maintain accurate records of parts inventory and transactions.
Process COD payments.
Keep abreast of new products, industry trends, and updates in machinery.
In determining suitability for the role, the following criteria are considered essential:
Previous experience as a Parts Interpreter or similar role, preferably in the construction or agricultural machinery industry.
Ability to maintain a high standard of relevant product knowledge.
Attention to detail and accuracy in interpreting customer needs.
Excellent communication and interpersonal skills with a customer-centric approach.
Skilled at adapting communication styles for the audience.
Ability to work effectively in a fast-paced environment and collaborate with cross-functional teams.
Skilled at reading technical drawings and publications.
Strong problem-solving skills and a proactive approach to resolving issues, with an ability to determine issues requiring escalation.
Ability to work well under pressure and meet deadlines.
Proficiency in computer applications such as MS Office and inventory management software.
The following criteria are considered desirable:
Experience with EQUIP dealer management software will be highly regarded.
Why Allclass?
Commission structure following a successful probation
Work/Life balance – spend your nights at home
Work with equipment from a world class manufacturer, supplied by a market leading, reputable dealer
Enjoy the benefits of working with a close-knit team that emphasises a positive culture
Additional training provided to hone your skills
If you require further information about this role, please contact Kelly South on 0439 032 ***.
For your application to be considered, please submit your resume, and a cover letter of no more than two pages addressing the selection criteria.
29 Mar 2024;
from:
uworkin.com