General Manager, Service Delivery

Description:

Career defining role leading one of Australia's most exciting service delivery operations teams

About Therapy Pro
Established in 2017, Therapy Pro has grown steadily to be one of Australia’s leading allied health providers.
We deliver holistic and client centred community allied health services within rigorously supported multidisciplinary teams. We work across the lifespan, with teams structured to provide psychology, social work, occupational therapy, speech and language pathology and positive behaviour support. With a footprint spanning Southeast Queensland, Townsville, Sydney, and Melbourne along with national reach via our telehealth services, our team of over 200 has built a reputation for delivering life-changing therapy and empowering clients to change their lives for the better.
Therapy Pro is an award-winning provider receiving the award for Best Early Intervention Program, for the past three years at the Australian Disability Service Conference and Awards.
About the Opportunity
This role is suited to an exceptional leader with a clear vision for excellence, who wants to make their mark as part of a healthy, welcoming organisation.
You would join at an exciting time as Therapy Pro’s quality, scale and reputation open significant opportunities to realise commercial aims and our mission to impact individuals, families and communities.
Reporting directly to the Managing Director and working closely as part of Therapy Pro's Executive Team, the General Manager, Service Delivery leads our clinical services and Senior Service Delivery Leadership Team to ensure we maintain an exceptional high-performance culture, disciplined clinical governance and consistently high care for staff wellbeing and engagement.
This role combines commercial acumen, clinical expertise, and cultural leadership skills to drive transformational outcomes and exceptional value for clients and partners, while creating a safe and dynamic environment for clinicians to thrive.
Key Responsibilities
Create exceptional value for clients:

• Develop and implement service delivery strategies to meet client needs and organisational goals, focusing on empowerment, accountability, and responsiveness.
• Establish and maintain strong relationships with stakeholders, including clients, employees and external partners.
• Ensure compliance with regulatory requirements, disciplined clinical governance and industry standards.

Lead a high-performance culture:

• Lead and manage a high performing team of over 200 professionals to ensure and maintain the delivery of exceptional services.
• Support national discipline heads to raise the profile and reputation of each discipline, articulating our strengths and unique value propositions.
• Drive leadership team engagement and capability in using data to monitor, diagnose and improve performance.

Communicate with influence to leaders and therapists:

• Provide leadership and guidance to staff, continuing to foster a culture of collaboration, innovation, engagement and growth.
• Employ advanced story telling practices, recognition and gratitude to create meaning and build resilience.
• Cultivate a working culture that embraces change and improvement, in alignment with our organisations’ mission.

Lead strategic service development and growth:

• Contribute to strategic planning and execution through the Objective Key Results (OKR) approach adopted by the Therapy Pro executive team.
• Support and identify business development opportunities and contribute closely to workforce planning and attraction.
• Identify and respond to opportunities across all aspects of the service delivery for expansion including through the development of new service offerings to address market needs.

Key relationships
Foster and maintain trusted and professional relationships with employees including therapists, central office, the leadership team, executive team and board.
This position has the following direct reports:

• National Head of Psychology
• National Head of Occupational Therapy
• National Head of Speech and Language Pathology
• National Head of Social Work
• National Head of Positive Behaviour Support
• National Head of Kids Services
• National Head of Mental Health

About You

• Proven experience at an executive level within the Healthcare sector, preferably within Allied Health Services.
• A relevant qualification in an Allied Health discipline is highly desirable (Occupational Therapy, Speech and Language Pathology, Psychology or related field).
• A deep understanding of the disability sector that includes issues impacting people with disabilities and their families and carers.
• A strong understanding of Service Delivery principles and best practices.
• Evidenced ability to motivate and inspire teams toward achieving goals and meeting organisational objectives.
• You hold or are willing to obtain a current Working with Children Check, a NDIS Worker Screening Check and/or Police Check prior to commencing, as applicable to your state.

About the Benefits

• Attractive and competitive salary package, commensurate with your experience.
• Generous annual performance incentive
• Professional development budget
• Flexible conditions with the autonomy to work from home within any of the locations above.
• Highly diverse and rewarding role
• Passionate management team to help implement and drive initiatives

How to apply
Contact Anoise Meegan for further information or a confidential discussion about the role on 0410 359 787 or email us at careers@therapypro.com.au, alternatively, Apply Now.