Student Support Officer (Broome)

Description:

Position Overview The Student Support Officer (0.6 FTE) plays a crucial role in providing administrative support for my client's Vocational Education and Training (VET) programs. You will coordinate various administrative functions, ensuring smooth operations and student progression. As a key point of contact within the Department, you’ll provide essential information and advice to students, foster stakeholder relationships, and contribute to the overall success of our programs.
Key Responsibilities As a Student Support Officer, your responsibilities will include:
Administrative Support:

• Collaborate with the VET team to manage administrative processes and procedures.
• Ensure efficient teaching and learning support operations.
• Maintain a high standard of client service.

• Create and maintain student files in accordance with ASQA Compliance Guidelines.
• Conduct accurate audits of student files upon completion and cancellation.

• Address administrative issues that may hinder effective student progression.
• Facilitate certification processes.

• Apply a rigorous compliance approach to all tasks.

• Maintain accurate records of programs, course delivery, and progression.
• Utilise CRM and LMS systems effectively.

• Interact with students to address concerns and provide assistance.
• Handle correspondence, mail merges, and VET email distribution.
• Assist with enrolments, amendments, completions, and fee-related matters.

• A relevant degree or equivalent experience in administration or education (desirable).
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with compliance guidelines and administrative processes.
• Proficiency in using CRM and LMS systems.
• Experience within the higher education sector